At a Glance
- Tasks: Enhance member experience and engagement through data-driven strategies.
- Company: Purpose-driven creative arts non-profit focused on community.
- Benefits: Competitive salary, flexible work, and a supportive team environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in the creative arts while connecting with members.
- Qualifications: Experience in membership engagement and strong communication skills.
The predicted salary is between 26000 - 31000 £ per year.
Salary: £26,000–£31,000
Location: Bristol (1 day per week in the office)
We’re looking for a skilled Community Support / Member Coordinator to join a non-profit purpose-driven creative arts organisation, focused on delivering an outstanding member experience at every touchpoint. This role is ideal for a community / membership professional who understands the full member journey, from onboarding through to retention, and is passionate about improving service, engagement and long-term value. You’ll take a data-informed approach to enhancing the member experience, ensuring communications are relevant, timely and personalised.
Key responsibilities:
- Optimise the end-to-end member journey, identifying opportunities to improve satisfaction, retention and engagement
- Support member onboarding, renewals and win-back activity
- Use CRM systems to segment audiences and deliver targeted campaigns
- Analyse membership data and trends to inform decision-making and continuous improvement
- Collaborate with marketing and digital teams to enhance member communications and touchpoints
- Act as a key contact for member queries, ensuring a high standard of service and timely resolution
About you:
- Proven experience in a membership engagement-focused role
- Strong understanding of member lifecycle management and retention strategies
- Confident using CRM systems and interpreting data to drive improvements
- Excellent communication and interpersonal skills
- Highly organised, proactive and detail-oriented
Desirable: interest in the creative arts space.
This is a great opportunity to make a tangible impact on member experience within a collaborative and supportive environment.
Community Specialist employer: Memcom Recruitment
Join our vibrant non-profit creative arts organisation in Bristol, where your role as a Community Support Specialist will allow you to make a meaningful impact on member experiences. We pride ourselves on fostering a collaborative and supportive work culture, offering opportunities for professional growth and development while ensuring a healthy work-life balance with flexible working arrangements. With a focus on creativity and community engagement, you'll be part of a team that values innovation and personal connection, making this an excellent place to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Community Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the creative arts sector, especially those already working in community roles. Attend events, join online forums, and don’t be shy about asking for informational interviews – it’s all about making connections!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with member engagement and data analysis. Use specific examples to demonstrate how you've improved member satisfaction or retention in past roles.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in community roles. Tailor your message to show how you can enhance their member experience – they’ll appreciate your initiative!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our mission in the creative arts space.
We think you need these skills to ace Community Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for community engagement and the creative arts shine through. We want to see how your passion aligns with our mission and how you can contribute to enhancing the member experience.
Tailor Your Experience:Make sure to highlight your relevant experience in membership engagement and lifecycle management. We’re looking for specific examples that demonstrate your skills in improving satisfaction and retention, so don’t hold back!
Be Data-Driven:Since we value a data-informed approach, include any experience you have with CRM systems and analysing membership data. Show us how you've used data to make decisions and drive improvements in past roles.
Keep It Personal:Personalise your application by addressing it to us directly and mentioning why you’re excited about this role at StudySmarter. A little personal touch goes a long way in making your application stand out!
How to prepare for a job interview at Memcom Recruitment
✨Know Your Member Journey
Make sure you understand the full member journey, from onboarding to retention. Be ready to discuss how you've optimised similar processes in your previous roles and share specific examples of how you improved member satisfaction.
✨Data is Your Best Friend
Since this role involves a data-informed approach, brush up on your experience with CRM systems. Be prepared to talk about how you've used data to drive decisions and enhance member engagement in past positions.
✨Show Your Passion for Community
This organisation is all about the creative arts, so express your enthusiasm for the field! Share any relevant experiences or projects that highlight your interest in community engagement and how it aligns with their mission.
✨Communication is Key
As a Community Support Specialist, you'll need excellent communication skills. Practice articulating your thoughts clearly and confidently, and think of examples where you've successfully resolved member queries or improved communication strategies.
