At a Glance
- Tasks: Enhance member experience through data-driven strategies and engaging communications.
- Company: Join The Royal Photographic Society, a leader in the creative arts community.
- Benefits: Competitive salary, flexible working, and a chance to make a real impact.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team that values creativity and member engagement.
- Qualifications: Experience in membership roles and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Salary: £25,000–£30,000
Location: Bristol (1-2 days per week from the office)
We’re looking for a skilled Membership Coordinator to join The Royal Photographic Society, focused on delivering an outstanding member experience at every touchpoint. This role is ideal for a membership / community professional who understands the member journey, from onboarding through to retention, and is passionate about improving service, engagement and long-term value. You’ll take a data-informed approach to enhancing the member experience, ensuring communications are relevant, timely and personalised.
Key responsibilities:- Optimise the end-to-end member journey, identifying opportunities to improve satisfaction, retention and engagement
- Support member onboarding, renewals and win-back activity
- Use CRM systems to segment audiences and deliver targeted campaigns
- Analyse membership data and trends to inform decision-making and continuous improvement
- Collaborate with marketing and digital teams to enhance member communications and touchpoints
- Act as a key contact for member queries, ensuring a high standard of service and timely resolution
- Proven experience in a membership engagement, creative arts, customer support or community focused role
- Strong understanding of member / customer lifecycle management and retention strategies
- Confident using CRM systems and interpreting data to drive improvements
- Excellent communication and interpersonal skills
- Highly organised, proactive and detail-oriented
Desirable: interest in the creative arts space. This is a great opportunity to make a tangible impact on member experience within a collaborative and supportive environment.
Creative Arts Administrator in Bristol employer: Memcom Recruitment
The Royal Photographic Society is an exceptional employer, offering a vibrant work culture in the heart of Bristol that fosters creativity and collaboration. With a strong focus on employee growth, you will have access to professional development opportunities while contributing to enhancing member experiences in the creative arts sector. Enjoy the flexibility of working from the office just 1-2 days a week, allowing for a balanced work-life dynamic in a supportive community.
