Director of Member Services
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Location: Homeworking/UK
Contract: Full-time (FTC)
Salary: £60,000 - £65,000 per annum
This vacancy is being advertised and managed by MemberWise Jobs on behalf of our client. Your application will be reviewed and assessed by a member of the team and referred to the client if shortlisted.
The Ombudsman Association (OA) is the professional association for ombudsman schemes and complaint handling bodies in the UK, Ireland, the British Crown Dependencies, and the British Overseas Territories.
The OA provides and facilitates a number of opportunities for the sharing of best practice between members, including via the online OA Community, the various Networks for the staff of member schemes, and the annual conference.
The Role
This newly created 3-year fixed-term role is accountable to the Chief Executive and will work with him to deliver the OA’s business plan and strategic objectives, taking lead responsibility for the development and delivery of the OA’s member services. This will include supporting the development and maintenance of the Networks and delivery of high-quality services for members, co-ordinating the re-validation of members, and ensuring greater organisational resilience through the development of funding and revenue generation.
Key Responsibilities
Support the Chief Executive in delivering the OA’s business plan and strategic objectives, deputising for them in their absence.
Operational responsibility for developing and growing members’ services to promote sharing of good practice, including supporting current Network groups to remain relevant and vibrant for members, developing mechanisms for identifying and connecting with members’ needs, and developing new Networks or Working Groups when appropriate.
Develop and grow the use of the OA Community as a vibrant hub for OA members to engage on key issues and as a means of ensuring the OA is connected and delivering for members.
Plan, organise, and deliver the OA’s Annual Conference ensuring it is successful both financially and strategically. Liaising with the Chief Executive, agree the conference theme and organise the programme including keynote speakers, breakout sessions, registration, and evaluation.
Ensure the efficient and timely delivery of the re-validation programme of OA Members. Support the Validation Committee in their programme of work and ensure the co-ordination of applications, reports, and papers for Committee meetings. Engage with members in the re-validation process providing advice and support.
Undertake a review of the OA’s current funding and revenue generation and, where appropriate, develop and deliver new streams to ensure a more sustainable organisation moving forward. xsabvtc
Support and manage OA staff, providing appropriate support and supervision in line with OA policies and procedures. Agree and supervise a work ...
Director of Member Services employer: MemberWise
The Royal College of Surgeons of England offers a dynamic and collaborative work environment, ideal for professionals seeking meaningful engagement in the healthcare sector. With a focus on employee growth and development, this interim role provides an opportunity to contribute to impactful projects while enjoying the flexibility of a hybrid working model. Join a team that values diversity and inclusivity, ensuring that every voice is heard and respected.
