Director of Member Services
Location: Homeworking/UK
Contract : Full-time (FTC)
Salary : £60,000 - £65,000 per annum
This vacancy is being advertised and managed by MemberWise Jobs on behalf of our client. Your application will be reviewed and assessed by a member of the team and referred to the client if shortlisted.
The Ombudsman Association (OA) is the professional association for ombudsman schemes and complaint handling bodies in the UK, Ireland, the British Crown Dependencies, and the British Overseas Territories.
The OA provides and facilitates a number of opportunities for the sharing of best practice between members, including via the online OA Community, the various Networks for the staff of member schemes, and the annual conference.
The Role
This newly created 3-year fixed-term role is accountable to the Chief Executive and will work with him to deliver the OA’s business plan and strategic objectives, taking lead responsibility for the development and delivery of the OA’s member services. This will include supporting the development and maintenance of the Networks and delivery of high-quality services for members, co-ordinating the re-validation of members, and ensuring greater organisational resilience through the development of funding and revenue generation.
Key Responsibilities
Support the Chief Executive in delivering the OA’s business plan and strategic objectives, deputising for them in their absence.
Operational responsibility for developing and growing members’ services to promote sharing of good practice, including supporting current Network groups to remain relevant and vibrant for members, developing mechanisms for identifying and connecting with members’ needs, and developing new Networks or Working Groups when appropriate.
Develop and grow the use of the OA Community as a vibrant hub for OA members to engage on key issues and as a means of ensuring the OA is connected and delivering for members.
Plan, organise, and deliver the OA’s Annual Conference ensuring it is successful both financially and strategically. Liaising with the Chief Executive, agree the conference theme and organise the programme including keynote speakers, breakout sessions, registration, and ev...
Director of Member Services employer: MemberWise Careers
The Royal College of Surgeons of England offers a dynamic and supportive work environment, ideal for professionals seeking meaningful engagement in the healthcare sector. With a focus on collaboration and inclusivity, employees benefit from flexible working arrangements and opportunities for professional growth, particularly in the context of impactful projects like the Portfolio Pathway review. This interim role not only allows you to contribute to vital processes but also provides a chance to work alongside dedicated teams committed to enhancing surgical training standards.
