At a Glance
- Tasks: Support training operations, coordinate courses, and enhance customer experience with tech solutions.
- Company: Join a well-established professional membership organisation with a friendly team.
- Benefits: Enjoy hybrid working, private healthcare, and opportunities for professional development.
- Other info: Flexible working hours and a supportive environment for personal growth.
- Why this job: Make a real impact by improving processes and exploring innovative tech in training administration.
- Qualifications: Strong organisational skills, customer service focus, and interest in technology and automation.
The predicted salary is between 30750 - 30750 £ per year.
- Training Administrator
- Professional Membership Organisation
- £30,750 per annum
- Permanent, full-time – 35 hours per week
Hybrid working – minimum three days per month in the London office, plus occasional course and event attendance
Our client, a well-established professional membership organisation, is seeking a proactive and highly organised
Training Administrator to join its friendly and busy Training team.
This is much more than a traditional administrative role.
You will be at the heart of the training operation, supporting customers, coordinating courses and ensuring everything runs smoothly from initial booking through to course completion.
The organisation is particularly keen to find someone who is curious about technology and enjoys identifying smarter ways of working.
If you like improving processes and exploring how CRM systems, digital tools, automation and AI can make administration more efficient, you will have plenty of opportunity to contribute ideas and make a genuine impact.
Key Responsibilities
- Act as a first point of contact for delegates, clients and trainers, providing a helpful and professional service
- Manage training enquiries, bookings, transfers, cancellations and refunds
- Coordinate online and face-to-face training courses
- Maintain accurate delegate and course information across CRM and learning systems
- Prepare joining instructions, course materials, registers and certificates
- Liaise with trainers, venues, suppliers and internal colleagues
- Provide on-the-day support for selected face-to-face courses and events
- Assist with reporting, customer feedback and digital content
- Help test new systems, platforms and digital tools
- Identify opportunities to streamline administration and improve the customer experience
- Candidate Requirements
- Excellent administrative and organisational skills, with the ability to manage several priorities
- A friendly, confident and professional communication style, both in writing and over the telephone
- A genuine commitment to providing excellent customer service
- Confidence using Microsoft 365, CRM databases and other digital platforms
- An interest in technology, AI and automation and how these can improve everyday processes
- A proactive and inquisitive approach, with a willingness to ask questions and suggest improvements
- The ability to remain calm under pressure and resolve problems effectively
- A collaborative approach and enthusiasm for learning and getting involved
Experience within training administration, learning and development, events, bookings or customer service would be particularly useful.
Previous experience with a training provider would be advantageous but is not essential.
Knowledge of CRM databases, Learning Management Systems, Excel, online booking platforms, Microsoft Teams or Zoom would also be beneficial.
Benefits
- Hybrid and flexible working
- 35-hour working week
- Group Personal Pension Plan
- Private healthcare
- Life assurance
- Employee Assistance Programme
- Wellbeing programme
- Travel expenses for staff onsite days
- Access to professional courses and qualifications
- Annual leave increasing with length of service
The organisation operates a hybrid working model.
You will work remotely for much of the time but must be able to travel into London for a minimum of three office days per month, alongside occasional training courses, events and additional team days.
The role will therefore suit someone based in London or within a reasonable commuting distance.
If you are customer-focused, brilliantly organised, comfortable with technology and always looking for a better way of doing things, this could be an excellent next step.
Membership Bespoke positively encourages applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
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Training Administrator employer: Membershipbespoke
Membershipbespoke is an excellent employer that values innovation and teamwork, providing a dynamic work environment in the heart of London. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a hybrid working model that promotes work-life balance. Join us to make a meaningful impact in membership engagement while enjoying a supportive culture that prioritises your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Training Administrator
✨Dive into Digital Learning Communities
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Membershipbespoke looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
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✨Apply Directly Via Company Websites
When you come across roles like Training Administrator at Membershipbespoke, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Training Administrator
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Membershipbespoke, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Membershipbespoke and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Membershipbespoke
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Membershipbespoke might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Membershipbespoke.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
