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- Tasks: Support members and manage membership systems in a dynamic Helpdesk team.
- Company: Join a leading professional membership organisation dedicated to supporting Trade Associations and Unions.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Why this job: Be part of a mission-driven team that values collaboration and member satisfaction.
- Qualifications: 6 months CRM experience, strong communication skills, and a detail-oriented mindset required.
- Other info: This is a 6-month fixed-term contract with potential for growth.
The predicted salary is between 28000 - 32000 £ per year.
Hybrid working, with a blend of working in the London office and from home.
Salary £35K - £40K
6 Months FTC - Full-time (Monday - Friday 9.00am - 5.00pm)
Starting May 2025
My client, a professional membership organisation is currently recruiting seeking a proactive and detail-oriented Membership Support Administrator to join their Helpdesk team on a 6-month fixed-term contract. This role is essential to supporting their members and maintaining a smooth running of the membership systems and processes.
Main Responsibilities
- Provide support to Trade and Supplier members and the Regions, where Helpdesk is the initial point of contact on all relating matters.
- Respond promptly to member and general enquiries.
- Maintain accurate membership data using their CRM (ReadyMembership preferred).
- Manage new member applications from start to finish, liaising with Regional Managers in line with the agreed application procedures.
- Issue membership packs and certificates.
- Support TrustMark scheme requirements and reporting.
- Monitor and manage logo misuse cases.
- Liaise with internal teams and regional managers.
- Manage complaints’ records and monthly reporting.
- Compile monthly statistics and reports for senior management.
- Provide general administrative support as required, including ISO9001:2015 compliance documentation.
Essential Skills & Qualities
- At least 6 months’ experience with CRM/database management.
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
- Previous experience in a fast-paced, customer-facing environment.
- Confident using Microsoft Office and virtual meeting platforms (Zoom/Teams).
- Understanding of GDPR and handling member data.
- Self-motivated with the ability to work independently.
- Detail-focused and solutions-oriented.
- Calm under pressure and a collaborative team player.
Desirable
- Experience in a membership organisation or similar environment.
- Involvement in business process improvement or event support.
To apply for the Membership Support Administrator role please send us your CV.
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.
Membership Support Administrator employer: Membershipbespoke
Contact Detail:
Membershipbespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Support Administrator
✨Tip Number 1
Familiarise yourself with the CRM system mentioned in the job description, ReadyMembership. If you haven't used it before, consider looking for online tutorials or resources to get a basic understanding of its functionalities.
✨Tip Number 2
Brush up on your knowledge of GDPR regulations, as handling member data is crucial in this role. Being able to demonstrate your understanding of data protection will show that you're serious about compliance and member privacy.
✨Tip Number 3
Prepare to discuss your experience in customer-facing roles during the interview. Think of specific examples where you've successfully managed enquiries or complaints, as this will highlight your ability to handle similar situations in the Membership Support Administrator position.
✨Tip Number 4
Since the role involves collaboration with various teams, be ready to share examples of how you've worked effectively in a team environment. Highlighting your teamwork skills will demonstrate that you're a good fit for their collaborative culture.
We think you need these skills to ace Membership Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in CRM/database management and customer-facing roles. Use keywords from the job description to demonstrate your fit for the Membership Support Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're interested in this role. Mention specific experiences that align with the responsibilities listed, such as managing member applications or providing administrative support.
Highlight Relevant Skills: In your application, emphasise your organisational abilities, attention to detail, and experience with Microsoft Office and virtual meeting platforms. These are crucial for the role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Membershipbespoke
✨Know Your CRM Basics
Since the role involves managing membership data using a CRM, brush up on your knowledge of CRM systems, especially ReadyMembership if possible. Be prepared to discuss your previous experience with database management and how you've used it to support members.
✨Demonstrate Communication Skills
This position requires excellent verbal and written communication skills. During the interview, showcase your ability to communicate clearly and effectively. You might be asked to provide examples of how you've handled member inquiries or complaints in the past.
✨Showcase Your Organisational Skills
As a Membership Support Administrator, you'll need strong organisational and multitasking abilities. Prepare to discuss specific instances where you've successfully managed multiple tasks or projects simultaneously, especially in a fast-paced environment.
✨Understand GDPR and Data Handling
Given the importance of handling member data responsibly, make sure you understand GDPR regulations. Be ready to explain how you've ensured compliance in previous roles and how you would handle sensitive information in this position.
