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For Companies At a Glance
- Tasks: Engage members, host events, and manage leasing processes in a vibrant community.
- Company: Join a leading international membership company based in London with a focus on community.
- Benefits: Enjoy private healthcare, an Oyster card for travel, and opportunities for international trips.
- Why this job: Make a real impact in a fast-paced environment while building strong community connections.
- Qualifications: Strong communication skills, organisation, and a passion for community building are essential.
- Other info: This role offers autonomy and the chance to shape meaningful experiences for members.
The predicted salary is between 42000 - 58000 £ per year.
Our client, an international membership company with offices in London, is currently seeking an enthusiastic and people-focused Member Experience & Growth Manager to drive member experience.
What Our Client Is Looking For
This role is perfect for an energetic, people-oriented individual who thrives in a fast-paced, entrepreneurial environment and wants to make a real impact. You’ll be commercially savvy with a service-first mindset, eager to fast-track your career. With opportunities for international travel and exciting team events, this is a standout opportunity for someone ready to grow fast and grow bold.
The Role of Member Experience & Growth Manager
This is a hands-on role for someone who enjoys variety, thrives in a fast-paced environment, and genuinely cares about building a strong, connected community. Acting as the local face of the business, you’ll be responsible for engaging members, supporting operations, and delivering a seamless leasing journey for new residents.
Key Responsibilities
- Community
- Build strong relationships with members and act as their main point of contact
- Plan and host events that foster a sense of belonging and community
- Manage feedback and satisfaction metrics
- Represent the organisation’s values on the ground with warmth and care
- Sales & Leasing
- Lead the full leasing process from enquiry to move-in
- Conduct property tours and handle incoming leads
- Achieve occupancy targets and ensure a smooth onboarding experience for new members
- Operations
- Coordinate property maintenance via internal systems and tools
- Conduct regular site visits and support the opening of new homes
- Work with internal teams to ensure operational excellence
Essential Criteria
- Strong interpersonal and communication skills
- Highly organised with a proactive, problem-solving approach
- Experience using CRM systems or a willingness to learn quickly
- Previous experience in property, community management, real estate, or customer success
- Data-driven and focused on member feedback and continuous improvement
Desirable Criteria
- Passion for community building and social connection
- Experience working in a startup or scaling environment
To apply for the role of Member Experience & Growth Manager, please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.
Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Member Experience and Growth Manager employer: Membershipbespoke
Contact Detail:
Membershipbespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience and Growth Manager
✨Tip Number 1
Network with professionals in the property and community management sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you.
✨Tip Number 2
Demonstrate your passion for community building by volunteering for local organisations or participating in community events. This hands-on experience will not only enhance your CV but also show your commitment to fostering connections.
✨Tip Number 3
Familiarise yourself with CRM systems commonly used in property management. If you don’t have experience, consider taking a short online course to boost your knowledge and show your willingness to learn.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed member experiences or community initiatives in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses during any interviews.
We think you need these skills to ace Member Experience and Growth Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management, property, or customer success. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and your proactive approach. Mention specific examples of how you've successfully engaged with members or improved member experiences in previous roles.
Highlight Relevant Skills: Emphasise your strong interpersonal and communication skills, as well as your organisational abilities. If you have experience with CRM systems, be sure to mention it, as this is a key requirement for the role.
Show Enthusiasm for the Role: In your application, convey your excitement about the opportunity to work in a fast-paced, entrepreneurial environment. Discuss your eagerness to contribute to the growth of the community and the organisation's values.
How to prepare for a job interview at Membershipbespoke
✨Show Your People Skills
As a Member Experience & Growth Manager, your ability to connect with people is crucial. Be prepared to share examples of how you've built relationships in previous roles and how you plan to engage with members effectively.
✨Demonstrate Your Organisational Skills
This role requires a highly organised individual. During the interview, highlight your experience with managing multiple tasks and projects simultaneously, and discuss any tools or systems you use to stay on top of your responsibilities.
✨Be Data-Driven
The company values a data-driven approach to member feedback and continuous improvement. Be ready to discuss how you've used data in past roles to enhance member experiences or improve processes.
✨Express Your Passion for Community Building
Since this role focuses on fostering a sense of belonging, convey your enthusiasm for community building. Share any relevant experiences where you've successfully created or enhanced community connections.
