At a Glance
- Tasks: Support member engagement and retention while managing complex membership enquiries.
- Company: Leading professional membership organisation with a focus on outstanding member experience.
- Benefits: Competitive hourly rate, hybrid working, and immediate start available.
- Other info: Opportunity for career growth and to work in a dynamic team environment.
- Why this job: Join a respected organisation and make a real impact on member experiences.
- Qualifications: Experience in membership organisations and strong customer service skills.
The predicted salary is between 16.5 - 16.5 £ per hour.
A leading professional membership organisation is seeking an experienced Senior Membership Executive to join their membership team on a 3-month temporary contract, starting as soon as possible. This role offers an excellent opportunity for a membership professional who enjoys delivering an outstanding member experience, supporting engagement and retention initiatives, and acting as a senior point of contact for member enquiries.
About the Role
Working within a busy membership team, you will play a key role in supporting member acquisition, engagement and retention activities while ensuring a seamless member journey across multiple touchpoints. You will act as an escalation point for complex membership queries, support membership campaigns, maintain accurate member records and help deliver a high-quality service to members and prospective members alike. The role also includes supporting membership-related events, digital platforms and internal processes, whilst providing guidance and support to colleagues within the team.
Key Responsibilities
- Managing complex membership enquiries and acting as a senior escalation point
- Supporting member engagement, retention and acquisition initiatives
- Monitoring member activity and identifying opportunities to improve retention
- Processing membership payments and supporting renewal activity
- Maintaining accurate membership and payment records within the CRM
- Supporting onboarding and ongoing engagement through digital membership platforms
- Assisting with membership events and helping maximise member participation
- Producing reports, insights and recommendations to support decision making
- Supporting colleagues with training, guidance and technical troubleshooting
- Ensuring processes and member data are maintained in line with best practice and GDPR requirements
About You
To be successful in this role, you will have:
- Previous experience working within a membership organisation
- Strong customer service experience within a high-volume environment
- Experience using CRM systems and managing member data
- Knowledge of membership renewals, payments and reconciliations
- Excellent communication and stakeholder management skills
- Strong organisational skills and attention to detail
- The ability to manage multiple priorities in a fast-paced environment
- Experience supporting colleagues, mentoring team members or acting as an escalation point
Desirable Experience
- Experience supporting online member communities
- Experience working with volunteers, networks or professional communities
- Exposure to membership engagement campaigns and member events
Package
- 3-month temporary contract
- Immediate start available
- Hybrid working arrangement
- Competitive hourly rate
- Opportunity to work with a respected membership organisation
To apply, please send your CV today and advise your notice period.
Senior Membership Executive in London employer: Membershipbespoke
As a leading professional membership organisation, we pride ourselves on fostering a collaborative and supportive work culture that values employee contributions and encourages personal growth. Our hybrid working model offers flexibility, while our commitment to delivering an outstanding member experience ensures that you will play a vital role in shaping the future of our community. Join us for a rewarding opportunity where your expertise will be recognised and your career can flourish in a dynamic environment.
