At a Glance
- Tasks: Handle member enquiries and provide top-notch customer service in a busy environment.
- Company: Join a professional membership organisation with a supportive team culture.
- Benefits: Earn £14.00 per hour with hybrid working and immediate start.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Gain valuable experience while making a difference in member engagement.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 14 - 14 £ per hour.
- Junior Membership Executive (Temporary 6–8 Week Contract)
- Pay Rate: £14.00 per hour
- Start asap
About the Role
Our client, a professional membership organisation is looking for a proactive and customer-focused Membership Executive to join a busy membership team on a temporary basis for 6–8 weeks.
This role sits within a fast-paced, call centre‑style environment and requires someone who is comfortable handling a high volume of member enquiries while providing excellent customer service.
Alongside membership administration, you will support members with event‑related enquiries, registrations, and administrative processes.
Key Responsibilities
- Act as the first point of contact for member enquiries via telephone and email.
- Handle a high volume of inbound and outbound calls in a professional and efficient manner.
- Respond to member and customer queries regarding events, cancellations/changes onbookings.
- Update and maintain membership and event records within the CRM system.
- Resolve enquiries and issues promptly, escalating where appropriate.
- Support member engagement and retention activities.
- Deliver excellent customer service while working to service standards and team targets.
About You
- Previous experience within a membership, customer service, contact centre, or call centre environment.
- Strong administrative skills and excellent attention to detail.
- Experience dealing with event administration or event‑related enquiries would be advantageous.
- Excellent verbal and written communication skills.
- Confident using CRM systems and Microsoft Office applications.
- Ability to prioritise workload and manage multiple tasks in a busy environment.
- A positive, flexible, and professional approach to customer service.
What's on Offer?
- Hybrid working arrangement.
- Immediate start available.
- Opportunity to gain experience within a professional membership organisation.
- Friendly and supportive team environment.
Membership Bespoke is acting as a recruitment partner on behalf of our client.
Applications are welcomed from candidates of all backgrounds and we are committed to promoting equality, diversity and inclusion throughout the recruitment process.
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