At a Glance
- Tasks: Lead projects to improve membership processes and enhance member experiences.
- Company: Join Third Space, a luxury health club brand in London.
- Benefits: Competitive salary, free gym membership, discounts on services, and career growth opportunities.
- Other info: Collaborative environment with opportunities to shape the future of premium fitness.
- Why this job: Make a real impact in a growing business while working with innovative teams.
- Qualifications: Experience in process improvement, strong analytical skills, and excellent communication.
The predicted salary is between 35000 - 42000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.
Our people are the creators who bring those spaces to life.
We're a team of motivators, inventors and problem-solvers, constantly looking for ways to raise the bar and deliver exceptional experiences.
In May 2026, we welcomed members to our 15th club, Chelsea.
Just off the iconic King's Road, Third Space Chelsea brings high-spec luxury training to the heart of SW3.
As we look ahead, our ambition is to nearly double our estate over the next five years while continuing to elevate every aspect of the member experience.
To support that growth, we're looking for a Membership Process & Systems Improvement Specialist to join our Membership team.
This is an exciting opportunity for someone who loves solving problems, improving processes and using technology to make work smarter.
Working across Membership, Sales, IT, Digital, Finance and club teams, you'll help shape how our membership function operates by identifying opportunities to simplify processes, improve systems, automate manual tasks and enhance both colleague and member experiences.
- What you'll be doing
- First 6 months: Acting as the Project Delivery Lead for a Contact Centre Implementation project
- Identifying and delivering process improvements that enhance efficiency, consistency and member experience.
- Mapping current and future-state processes, uncovering pain points and opportunities for automation.
- Supporting operational improvement initiatives and cross-functional change projects.
- Coordinating workshops, testing activities, project meetings and implementation plans.
- Working with stakeholders to translate operational challenges into practical solutions.
- Supporting the optimisation of Hub Spot, Genesys and other membership systems.
- Helping design and improve workflows, automations, ticket routing and member journeys.
- Analysing operational data, member feedback and performance trends to identify improvement opportunities.
- Measuring the impact of changes and making recommendations for further enhancements.
- Developing and maintaining knowledge resources, SOPs, guidance documents and operational playbooks.
- What we’re looking for
We're interested in people who are naturally curious, analytical and passionate about making things better.
You may currently be working in a continuous improvement, operations, project coordination, business analyst, systems support or customer operations role and be looking for an opportunity where you can have a visible impact across a growing business.
You’ll ideally bring
- Experience driving process improvement, change initiatives or operational projects.
- Strong analytical skills with the ability to identify trends, root causes and opportunities for improvement.
- Experience working with CRM, customer service or operational systems.
- An understanding of workflows, automation or system configuration concepts.
- Excellent organisational and stakeholder management skills.
- Strong communication skills and the ability to simplify complex information.
- A collaborative approach and confidence working across multiple teams.
- A proactive mindset with the confidence to challenge existing ways of working constructively.
Why Third Space?
This is an opportunity to play a key role in shaping how one of London's most ambitious premium brands scales for the future.
You'll work on meaningful projects, partner with stakeholders across the business and help create better experiences for both our members and colleagues.
- Alongside a competitive salary, you'll receive a complimentary Group Membership giving you access to all Third Space clubs, plus an additional membership for a friend or family member.
- You’ll also enjoy discounted services across our Spa, Medical, Nutrition and Hospitality brands, helping you make the most of everything Third Space has to offer.
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Membership Manager employer: Membership
The Arts Club is an exceptional employer that fosters a vibrant work culture where creativity and hospitality thrive. With a commitment to employee growth, we offer a range of learning and development programmes, alongside competitive benefits such as private medical coverage and enhanced maternity pay. Located in a historic venue that has inspired great minds, working here means being part of a unique community dedicated to the arts and cultural programming.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Membership.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Membership is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Membership, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Membership
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Membership.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Membership.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Membership's Clientele
Since it's a full-time gig, understanding the specific clientele Membership caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
