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- Tasks: Lead the member journey, ensuring a seamless experience and driving engagement.
- Company: High-profile, purpose-led membership organisation in Central London.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact on member experiences and drive digital transformation.
- Qualifications: Experience in membership management and strong organisational skills.
- Other info: Join a dynamic team focused on operational excellence and member satisfaction.
The predicted salary is between 40000 - 45000 £ per year.
A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Manager to own and deliver an outstanding end-to-end member journey. This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best-in-class processes, and supporting ongoing digital transformation initiatives. This role suits someone who combines strong relationship management skills with a process-led, data-informed mindset, and who takes pride in delivering a consistently high-quality member experience.
What You’ll Do
- Own the membership journey end to end
- Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
- Act as a primary point of contact for member enquiries, issues, and escalations
- Drive retention and engagement
- Support account management activity to maintain strong retention levels
- Use CRM data and insight to identify risks, opportunities, and engagement trends
- Manage membership operations and data
- Maintain accurate membership records and ensure data integrity across CRM systems
- Oversee compliance with GDPR and data protection best practice
- Reconcile membership data and invoicing with finance and commercial colleagues
- Improve systems and processes
- Design, implement, and continuously improve scalable membership workflows
- Act as a key stakeholder in CRM and digital transformation projects
- Champion automation and operational efficiency across membership activity
- Collaborate across the organisation
- Work closely with commercial, events, marketing, and partnerships teams
- Support events through member engagement and on-the-ground coordination when required
- Provide clear reporting and insights to senior stakeholders
What You’ll Bring
- Proven experience in membership management, client services, account management, or a similar role
- Strong organisational skills with excellent attention to detail
- Confidence managing CRM systems, data reporting, and workflows
- A professional, empathetic approach to member relationships
- Experience working cross-functionally in a fast-paced organisation
- Clear written and verbal communication skills
- A proactive, solutions-focused mindset
- Experience within a membership organisation, trade body, professional association, or values-led environment is highly desirable.
To apply, please send your CV. Due to high application volume, only shortlisted candidates will be contacted within 10 working days.
Membership Manager employer: Membership World
Contact Detail:
Membership World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation you're eyeing. A friendly chat can give us insider info on what they're really looking for in a Membership Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to member engagement and retention. We want to show off our experience and how we can enhance the member journey!
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used CRM systems in the past to drive member engagement. We need to demonstrate that we can manage membership operations effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Membership Manager role. Highlight your experience in membership management and any relevant skills that align with what we’re looking for. A tailored CV shows us you’re serious about the position!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use numbers and examples to demonstrate how you’ve improved member engagement or retention in previous roles. We love seeing tangible results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. Keep it concise but engaging – we want to feel your enthusiasm!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Membership World
✨Know Your Membership Journey
Familiarise yourself with the end-to-end member journey. Be ready to discuss how you would enhance onboarding, retention, and renewal processes. Think about specific examples from your past experience that demonstrate your ability to deliver a high-quality member experience.
✨Data is Your Best Friend
Since this role involves managing CRM systems and data integrity, brush up on your data management skills. Prepare to talk about how you've used data insights in previous roles to identify risks and opportunities, and how you can apply that knowledge here.
✨Collaboration is Key
This position requires working closely with various teams. Be prepared to share examples of how you've successfully collaborated across departments in the past. Highlight your communication skills and how they’ve helped you build strong relationships.
✨Show Your Solutions-Focused Mindset
The organisation values a proactive approach, so think of challenges you've faced in previous roles and how you overcame them. Be ready to discuss your problem-solving strategies and how you can bring that mindset to improve membership operations.
