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- Tasks: Lead member engagement and retention strategies while enhancing the member journey.
- Company: A high-profile membership organisation in Greater London with a passionate team.
- Benefits: Hybrid work model, competitive salary, and a purpose-driven environment.
- Why this job: Make a real difference in member experiences and drive operational excellence.
- Qualifications: Experience in membership management and strong relationship-building skills.
- Other info: Join a dynamic team focused on continuous improvement and member satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A high-profile membership organisation in Greater London is seeking an experienced Membership Manager to oversee the end-to-end member journey. The role focuses on member engagement, retention, and operational excellence, requiring strong relationship management skills and proficiency in CRM systems.
Key responsibilities include:
- Leading onboarding and renewal processes
- Collaborating with various teams
- Continuously improving membership workflows
This full-time role offers a hybrid work model within a passionate and purpose-driven environment.
Membership Experience & Retention Lead – Hybrid London employer: Membership World
Contact Detail:
Membership World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience & Retention Lead – Hybrid London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. We want to show that we’re not just interested in the role, but also in their mission and how we can contribute.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us. This helps us articulate our experience in member engagement and retention clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Membership Experience & Retention Lead – Hybrid London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for membership engagement shine through. We want to see how you connect with our mission and how you can contribute to enhancing the member journey.
Highlight Relevant Experience: Make sure to showcase your experience in managing memberships and your skills in relationship management. We’re looking for someone who can demonstrate their proficiency in CRM systems and how they’ve used them to improve member retention.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Membership Experience & Retention Lead role. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our passionate team!
How to prepare for a job interview at Membership World
✨Know Your Member Journey
Familiarise yourself with the end-to-end member journey. Be ready to discuss how you would enhance member engagement and retention, drawing on your past experiences. This shows that you understand the role's core focus.
✨Showcase Your CRM Skills
Prepare to talk about your proficiency in CRM systems. Have specific examples ready where you've used these tools to improve operational excellence or streamline processes. This will demonstrate your technical capabilities.
✨Collaboration is Key
Think of examples where you've successfully collaborated with different teams. Highlight how you’ve worked cross-functionally to achieve common goals, as this role requires strong relationship management skills.
✨Continuous Improvement Mindset
Be prepared to discuss how you approach continuous improvement in membership workflows. Share any strategies or initiatives you've implemented in the past that led to measurable results, showing your proactive attitude.
