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- Tasks: Coordinate and support volunteers, manage event processes, and enhance group communications.
- Company: Join a respected Chartered Membership Body with a vibrant team culture.
- Benefits: Enjoy 23 days holiday, private healthcare, and professional development support.
- Other info: Hybrid working model with opportunities for career growth in a dynamic environment.
- Why this job: Make a real difference by enhancing volunteer experiences and supporting impactful events.
- Qualifications: Strong organisational skills, excellent communication, and experience with CRM systems.
The predicted salary is between 33000 - 35000 £ per year.
A fantastic opportunity for a Volunteer Coordinator to join a thriving and highly respected Chartered Membership Body.
The Role
The Volunteer Coordinator will work as part of a small but busy Groups and Volunteer team at the Institute. You’ll work closely with the Senior Volunteer Engagement Officer, the People Engagement and Projects Manager, and the wider team to support volunteers and ensure that automated event processes run smoothly and efficiently. You’ll play a key role in supporting the delivery of activity across the institute’s regional, national and special interest groups, contributing to a positive and engaging experience for both volunteers and members.
Acting as a key point of contact, you will manage queries, support event administration and help maintain efficient systems and processes. A central part of the role is overseeing group event registrations through the institute’s website and CRM system. You will manage the end-to-end process, from reviewing submissions to ensuring events are set up correctly and ready for booking. You’ll monitor automated workflows, liaise with groups, and take a proactive approach to resolving any issues that arise, working with the IT team where needed. You will also support the delivery of group communications, including coordinating and sending newsletters using Mailchimp, and tracking performance metrics such as open rates to inform improvements.
Key Objectives of Role
- Maintain and monitor online group event processes to ensure a smooth experience for groups and delegates
- Act as the first point of contact for group event queries and related communications
- Maintain regular contact with groups to support effective administration
- Manage the volunteer support inbox and ensure timely responses
- Coordinate and deliver group newsletters
Essential
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office, particularly Excel and PowerPoint
- Ability to manage multiple priorities with attention to detail
- Confidence working both independently and as part of a team
- Experience working with systems or databases, including running queries and reporting (e.g. CRM platforms)
- A proactive approach to problem-solving
- Strong relationship-building skills with a range of stakeholders
Desirable
- Experience using CRM systems such as iMIS
- Experience with email marketing platforms such as Mailchimp
- Experience working with volunteers or membership organisations
- Experience updating website content
- Familiarity with social media platforms
To apply to this role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Volunteer Coordinator employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local events related to volunteer coordination. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Research organisations you admire and reach out directly. Express your interest in volunteering or working with them, even if they’re not actively hiring.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your experience with event management, volunteer coordination, and any relevant projects. This can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a better chance of being noticed by hiring managers.
We think you need these skills to ace Volunteer Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Volunteer Coordinator role. Highlight your organisational skills and any experience with CRM systems or event management. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about volunteering and how your skills can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Membership Bespoke
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Volunteer Coordinator role. Familiarise yourself with the key objectives and responsibilities mentioned in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple priorities or streamlined processes. Be ready to discuss how you can maintain efficient systems and support event administration.
✨Demonstrate Communication Prowess
Excellent written and verbal communication skills are essential for this position. Practice explaining complex ideas clearly and concisely. You might even want to prepare a brief overview of how you would coordinate group newsletters using Mailchimp, as this is part of the role.
✨Be Proactive in Problem-Solving
The ability to take a proactive approach to resolving issues is crucial. Think of specific instances where you identified a problem and took the initiative to solve it. This will show your potential employer that you can handle challenges effectively and work well with the IT team when needed.