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- Tasks: Own the member journey, ensuring a seamless experience from onboarding to retention.
- Company: Join a high-profile, purpose-led membership organisation making a real impact.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be a key player in enhancing member engagement and driving operational excellence.
- Qualifications: Experience in membership management and strong organisational skills required.
- Other info: Collaborative environment with a focus on digital transformation and career development.
The predicted salary is between 34000 - 51000 £ per year.
A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Specialist to own and deliver an outstanding end-to-end member journey. This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best-in-class processes, and supporting ongoing digital transformation initiatives.
This role suits someone who combines strong relationship management skills with a process-led, data-informed mindset, and who takes pride in delivering a consistently high-quality member experience.
What You’ll Do- Own the membership journey end to end
- Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
- Act as a primary point of contact for member enquiries, issues, and escalations
- Drive retention and engagement
- Support account management activity to maintain strong retention levels
- Use CRM data and insight to identify risks, opportunities, and engagement trends
- Manage membership operations and data
- Maintain accurate membership records and ensure data integrity across CRM systems
- Oversee compliance with GDPR and data protection best practice
- Reconcile membership data and invoicing with finance and commercial colleagues
- Improve systems and processes
- Design, implement, and continuously improve scalable membership workflows
- Act as a key stakeholder in CRM and digital transformation projects
- Champion automation and operational efficiency across membership activity
- Collaborate across the organisation
- Work closely with commercial, events, marketing, and partnerships teams
- Support events through member engagement and on-the-ground coordination when required
- Provide clear reporting and insights to senior stakeholders
- Proven experience in membership management, client services, account management, or a similar role
- Strong organisational skills with excellent attention to detail
- Confidence managing CRM systems, data reporting, and workflows
- A professional, empathetic approach to member relationships
- Experience working cross-functionally in a fast-paced organisation
- Clear written and verbal communication skills
- A proactive, solutions-focused mindset
- Experience within a membership organisation, trade body, professional association, or values-led environment is highly desirable.
To apply, please send your CV. Due to high application volume, only shortlisted candidates will be contacted within 10 working days.
Membership Specialist in Slough employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Specialist in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former members of the organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the organisation’s mission and values, and think about how your experience aligns with their goals. We want to show them we’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This helps us get comfortable with our answers and boosts our confidence when it’s time to shine.
✨Tip Number 4
Follow up after the interview! A quick thank-you email shows our appreciation and keeps us fresh in their minds. Plus, it’s a great chance to reiterate our enthusiasm for the role.
We think you need these skills to ace Membership Specialist in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Membership Specialist role. Highlight your experience in membership management and any relevant skills that align with the job description. We want to see how you can deliver that exceptional member experience!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you've successfully managed member relationships or improved processes. This will help us see how you fit into our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you’re the perfect fit for this role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who follow our preferred route!
How to prepare for a job interview at Membership Bespoke
✨Know Your Member Journey
Familiarise yourself with the end-to-end member journey. Be ready to discuss how you would enhance member onboarding, retention, and renewal processes. Think about specific examples from your past experience that demonstrate your ability to deliver a high-quality member experience.
✨Showcase Your Data Skills
Since this role involves managing CRM systems and data integrity, be prepared to talk about your experience with data reporting and workflows. Bring examples of how you've used data to identify risks or opportunities in previous roles, and how that led to improved member engagement.
✨Emphasise Cross-Functional Collaboration
This position requires working closely with various teams. Highlight your experience in collaborating across departments like marketing, events, and finance. Share specific instances where your teamwork led to successful outcomes, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and member relationship management. Think of scenarios where you had to handle member enquiries or escalations effectively. Prepare to explain your thought process and the steps you took to resolve issues while maintaining a professional and empathetic approach.
