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For Companies At a Glance
- Tasks: Own the member journey and drive engagement and retention across a high-profile organisation.
- Company: Join a purpose-led membership organisation making a real impact.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be a key player in enhancing member experiences and shaping operational excellence.
- Qualifications: Experience in membership management and strong organisational skills required.
- Other info: Collaborative environment with a focus on digital transformation and innovation.
The predicted salary is between 34000 - 51000 £ per year.
Delivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation
£40,000–£45,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | Permanent
A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Retention Manager to own and deliver an outstanding end-to-end member journey. This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best-in-class processes, and supporting ongoing digital transformation initiatives. This role suits someone who combines strong relationship management skills with a process-led, data-informed mindset, and who takes pride in delivering a consistently high-quality member experience.
What You’ll Do
- Own the membership journey end to end
- Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
- Act as a primary point of contact for member enquiries, issues, and escalations
- Drive retention and engagement
- Support account management activity to maintain strong retention levels
- Use CRM data and insight to identify risks, opportunities, and engagement trends
- Manage membership operations and data
- Maintain accurate membership records and ensure data integrity across CRM systems
- Oversee compliance with GDPR and data protection best practice
- Reconcile membership data and invoicing with finance and commercial colleagues
- Improve systems and processes
- Design, implement, and continuously improve scalable membership workflows
- Act as a key stakeholder in CRM and digital transformation projects
- Champion automation and operational efficiency across membership activity
- Collaborate across the organisation
- Work closely with commercial, events, marketing, and partnerships teams
- Support events through member engagement and on-the-ground coordination when required
- Provide clear reporting and insights to senior stakeholders
What You’ll Bring
- Proven experience in membership management, client services, account management, or a similar role
- Strong organisational skills with excellent attention to detail
- Confidence managing CRM systems, data reporting, and workflows
- A professional, empathetic approach to member relationships
- Experience working cross-functionally in a fast-paced organisation
- Clear written and verbal communication skills
- A proactive, solutions-focused mindset
- Experience within a membership organisation, trade body, professional association, or values-led environment is highly desirable.
To apply, please send your CV. Due to high application volume, only shortlisted candidates will be contacted within 10 working days.
Membership Retention Manager in Slough employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Retention Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just a good fit for the role, but also for the culture. Tailor our answers to reflect their mission!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This helps us articulate our experience and skills confidently, especially when it comes to discussing member engagement and retention strategies.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple gesture that shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great chance to reiterate why we’re the best fit!
We think you need these skills to ace Membership Retention Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Membership Retention Manager role. Highlight your experience in membership management and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Use numbers and examples to demonstrate how you've improved member retention or engagement in previous roles. This will help us see the impact you can make at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about member experience and how your skills fit the role. We love seeing genuine enthusiasm, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Membership Bespoke
✨Know the Member Journey Inside Out
Before your interview, make sure you understand the entire member journey. Familiarise yourself with onboarding, retention, and renewal processes. This will help you demonstrate how you can enhance the member experience and show that you're ready to take ownership of these crucial areas.
✨Showcase Your Data Skills
Since this role involves managing CRM systems and data integrity, be prepared to discuss your experience with data reporting and analysis. Bring examples of how you've used data to identify trends or improve processes in previous roles. This will highlight your process-led, data-informed mindset.
✨Emphasise Cross-Functional Collaboration
This position requires working closely with various teams. Think of specific instances where you've successfully collaborated with others, whether in marketing, events, or finance. Sharing these experiences will illustrate your ability to work effectively across departments.
✨Prepare for Scenario Questions
Expect questions about how you'd handle member enquiries or issues. Prepare by thinking through potential scenarios and your approach to resolving them. This will showcase your empathetic approach and problem-solving skills, which are key for maintaining strong member relationships.
