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For Companies At a Glance
- Tasks: Join us as a Product Executive, developing and improving member-facing insurance products.
- Company: We're a purpose-led organisation supporting lifestyle and travel-related services for our members.
- Benefits: Enjoy a hybrid work model, competitive salary, and excellent benefits.
- Why this job: Make a real impact by enhancing insurance products while working in a supportive team culture.
- Qualifications: Strong understanding of insurance products and excellent communication skills are essential.
- Other info: This role is perfect for those based in London, Kent, or Sussex.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hybrid – 1 day per week in East Grinstead, ideally suited to candidates based in London, Kent or Sussex
Salary: £30,000 – £35,000 per annum + excellent benefits
Permanent, Full Time
Our client is a long-standing, purpose-led membership organisation supporting people with lifestyle and travel-related services. They are now looking to appoint an Insurance Product Executive to join their growing team.
Overview
This role sits within the Insurance & Financial Services function and focuses on the development, improvement and oversight of a range of member-facing insurance products. From travel and health cover to caravanning and ferry insurance, you'll act as the internal expert—balancing technical accuracy with empathy for member needs.
Working across departments, you’ll ensure insurance products meet regulatory requirements, respond to real member feedback, and stand up well against competitors. You’ll also help support call centre queries (around 20% of your time), assist with claims insight, and keep documentation clear and compliant.
Essential Criteria
- Strong understanding of insurance products—ideally travel, health or niche cover
- Experience supporting regulated products (FCA knowledge a plus)
- Analytical mindset with experience reviewing claims data, trends and feedback
- Empathy-led, member-focused approach
- Excellent communication skills, both written and verbal
- Detail-driven, organised and confident using tools like Google Workspace
- Experience in product support, technical customer service, or a similar role
To apply, please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Executive
✨Tip Number 1
Familiarise yourself with the specific insurance products mentioned in the job description, such as travel and health cover. Understanding these products will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who have experience with FCA-regulated products. Engaging in conversations can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your analytical skills by reviewing common claims data trends in the insurance sector. Being able to articulate how you've used data to improve products or services will set you apart.
✨Tip Number 4
Showcase your empathy-led approach by preparing examples of how you've successfully handled customer queries or complaints in the past. This will highlight your member-focused mindset, which is crucial for this role.
We think you need these skills to ace Product Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and requirements for the Product Executive position. Highlight your relevant experience in insurance products, especially in travel and health cover.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your analytical mindset, communication skills, and any experience you have in product support or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the insurance industry and your empathy-led approach to member needs. Use specific examples from your past roles to demonstrate how you meet the essential criteria.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any errors or typos. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Insurance Knowledge
Make sure to brush up on your understanding of various insurance products, especially travel and health cover. Be prepared to discuss how these products meet member needs and regulatory requirements.
✨Demonstrate Empathy
Since the role requires a member-focused approach, think of examples where you've successfully balanced technical accuracy with empathy in customer service. This will show that you understand the importance of member satisfaction.
✨Prepare for Analytical Questions
Expect questions that assess your analytical mindset. Be ready to discuss how you've reviewed claims data or trends in previous roles, and how this experience can benefit the team.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as this will be crucial when discussing complex insurance topics.