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- Tasks: Support membership growth and deliver exceptional service to members and stakeholders.
- Company: A respected membership body in the manufacturing and construction industry.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact in the membership sector.
- Qualifications: Experience in business development or coordination, strong organisational and communication skills.
- Other info: Collaborative environment with opportunities to engage with senior stakeholders.
The predicted salary is between 45000 - 50000 £ per year.
Location: 3 Days London Office, 2 Days Home (Remote); Salary: £45,000–£50,000; Contract: Permanent, Full Time; Industry: Manufacturing/Construction Membership Body
Our client, a well‑established and highly regarded membership body, is seeking a Membership Support Manager to support the delivery of its commercial and membership growth objectives. If you have experience in a similar role, either within a membership organisation or trade association, or you bring relevant industry knowledge of manufacturing, construction, the built environment, engineering, infrastructure, property and real estate, architecture and design, building materials and products, civil engineering, utilities and energy, facilities management, housing and regeneration, environmental and sustainability services, industrial services, or construction‑related supply chain and logistics, we’d love to hear from you.
Key Responsibilities- Provide direct administrative and organisational support to the Director of Membership Services, including mailbox and diary management.
- Coordinate meetings, prepare agendas and manage follow‑up actions.
- Maintain and update client databases, mailing lists and CRM systems.
- Build and maintain strong relationships with existing and prospective supplier members and stakeholders.
- Act as a first point of contact for escalated issues and complaints, ensuring timely and professional resolution.
- Conduct market research to identify new commercial opportunities, member benefits and emerging trends.
- Support the preparation of presentations, proposals and board papers.
- Track progress against objectives and produce reports for management and governance purposes.
- Work collaboratively with internal teams to support shared business development goals.
- Support the organisation and delivery of meetings, events and stakeholder engagement activity.
- Previous experience in a business development, coordination or similar commercial support role.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Excellent written and verbal communication skills.
- Confident user of Microsoft Office (Word, Excel, PowerPoint and Outlook).
- Experience managing databases or CRM systems.
- Able to work independently while contributing effectively within a team environment.
- Professional, confident and comfortable engaging with senior stakeholders.
- Experience working within a membership organisation, trade body or similar environment.
- Qualification in business, marketing or a related discipline.
- Experience supporting events, meetings or stakeholder engagement activity.
- Strong networking skills and a proactive approach to relationship management.
To apply, please submit your CV. Due to the volume of applications, only successful candidates will be contacted.
Membership Support Manager employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and construction sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its membership services. Be ready to discuss how your experience aligns with their goals, especially in supporting member engagement and growth.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed multiple priorities in past roles. This will demonstrate your ability to handle the demands of the Membership Support Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Membership Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Membership Support Manager. Highlight your relevant experience in membership organisations or trade associations, and don’t forget to showcase your organisational skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the key responsibilities listed in the job description, and show us your passion for supporting membership growth.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear, concise, and free of errors. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Membership Bespoke
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Membership Support Manager role. Familiarise yourself with the organisation's mission and values, as well as any recent news or developments in the manufacturing and construction sectors. This will show that you're genuinely interested and well-prepared.
✨Showcase Your Skills
Prepare specific examples from your past experience that highlight your organisational skills, relationship management, and ability to handle multiple priorities. Think about times when you've successfully resolved issues or improved processes, as these will resonate well with the interviewers.
✨Engage with Questions
Don’t just wait for the interviewer to ask questions; come prepared with insightful ones of your own. Ask about their current membership growth strategies or how they measure success in this role. This demonstrates your proactive approach and genuine interest in contributing to their goals.
✨Practice Makes Perfect
Run through a mock interview with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially regarding your experience with CRM systems and stakeholder engagement. The more comfortable you are speaking about your qualifications, the better you'll perform in the actual interview.
