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- Tasks: Lead membership transformation and enhance member experience through data-driven strategies.
- Company: A respected national membership organisation focused on member-first initiatives.
- Benefits: Hybrid working model, competitive salary, and the chance to shape organisational change.
- Why this job: Be at the forefront of digital transformation and make a real impact on member engagement.
- Qualifications: Senior experience in membership or customer engagement roles, with strong data and CRM skills.
- Other info: Encourages diverse applications and offers excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A prominent national membership body is seeking an outstanding Head of Membership to lead its shift towards a truly member‑first, insight‑driven and digitally enabled future. This is a strategic leadership role at the heart of organisational transformation - ideal for someone who combines commercial focus with empathy, data literacy and a deep understanding of what great member experience looks like.
Key Responsibilities:
- Build a modern insight and data capability that drives segmentation and service improvement.
- Champion digital transformation, introducing AI and automation to enhance services.
You bring senior experience in membership, customer experience or engagement roles, ideally within an association or professional body. You’re skilled at turning insight into strategy, improving service models and leading transformation across people, processes and technology. You’re confident with CRM systems (ideally Salesforce), data, and modern digital tools. Experience supporting SMEs, leading consultancy-style services or working within regulated sectors would be an advantage.
This is a rare opportunity to shape the future of a respected national organisation and ensure members feel heard, supported and represented.
Membership Manager - Home Based employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager - Home Based
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in membership and digital transformation. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates take that extra step!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Membership Manager - Home Based
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in membership and customer engagement. We want to see how your skills align with our vision for a member-first approach!
Showcase Your Data Skills: Since we're all about insight-driven strategies, don’t forget to mention your experience with data literacy and CRM systems like Salesforce. We love seeing how you can turn data into actionable insights!
Emphasise Digital Transformation Experience: If you've led any digital transformation projects or introduced AI and automation in your previous roles, shout about it! We’re keen on candidates who can champion these changes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to shape the future of our organisation!
How to prepare for a job interview at Membership Bespoke
✨Know Your Membership Inside Out
Before the interview, dive deep into the organisation's mission, values, and current membership strategies. Understanding their member-first approach will help you articulate how your experience aligns with their goals.
✨Showcase Your Data Savvy
Be prepared to discuss specific examples of how you've used data to drive insights and improve member experiences. Highlight your familiarity with CRM systems like Salesforce and any digital tools you've implemented in past roles.
✨Emphasise Your Leadership Style
This role is all about transformation, so be ready to share your vision for leading change. Talk about how you've successfully managed teams through transitions and how you foster a culture of empathy and collaboration.
✨Prepare Insightful Questions
At the end of the interview, ask thoughtful questions that demonstrate your interest in their future direction. Inquire about their current challenges in member engagement or how they envision integrating AI into their services.
