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For Companies At a Glance
- Tasks: Oversee membership processes and enhance member experience in a dynamic team.
- Company: Join a respected global governing body with a strong reputation in professional standards.
- Benefits: Enjoy flexible working with 2 days in the office and 3 days from home.
- Why this job: Make a real impact on member engagement and professional standards in a supportive environment.
- Qualifications: Experience in membership bodies, strong communication skills, and proficiency in CRM systems required.
- Other info: Applications welcome from all backgrounds; only shortlisted candidates will be contacted.
The predicted salary is between 40000 - 42000 £ per year.
Membership Manager
Delivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation
£40,000–£45,000 (dependant on experience)
Hybrid – Central London (1–2 days) + Home-Based
Full Time | Permanent
A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Manager to own and deliver an outstanding end-to-end member journey.
This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best-in-class processes, and supporting ongoing digital transformation initiatives.
This role suits someone who combines strong relationship management skills with a process-led, data-informed mindset, and who takes pride in delivering a consistently high-quality member experience.
What You’ll Do
Own the membership journey end to end
- Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
- Act as a primary point of contact for member enquiries, issues, and escalations
Drive retention and engagement
- Support account management activity to maintain strong retention levels
- Use CRM data and insight to identify risks, opportunities, and engagement trends
Manage membership operations and data
- Maintain accurate membership records and ensure data integrity across CRM systems
- Oversee compliance with GDPR and data protection best practice
- Reconcile membership data and invoicing with finance and commercial colleagues
Improve systems and processes
- Design, implement, and continuously improve scalable membership workflows
- Act as a key stakeholder in CRM and digital transformation projects
- Champion automation and operational efficiency across membership activity
Collaborate across the organisation
- Work closely with commercial, events, marketing, and partnerships teams
- Support events through member engagement and on-the-ground coordination when required
- Provide clear reporting and insights to senior stakeholders
What You’ll Bring
- Proven experience in membership management, client services, account management, or a similar role
- Strong organisational skills with excellent attention to detail
- Confidence managing CRM systems, data reporting, and workflows
- A professional, empathetic approach to member relationships
- Experience working cross-functionally in a fast-paced organisation
- Clear written and verbal communication skills
- A proactive, solutions-focused mindset
Experience within a membership organisation, trade body, professional association, or values-led environment is highly desirable.
To apply, please send your CV.
Due to high application volume, only shortlisted candidates will be contacted within 10 working days.
Membership Bespoke is acting as a recruitment business for this role and encourages applications from all suitably qualified candidates.
Membership Manager employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Network with professionals in the membership and accreditation sectors. Attend relevant industry events or webinars to connect with potential colleagues and learn more about the role's expectations.
✨Tip Number 2
Familiarise yourself with the Engineering Council standards and the AHEP accreditation process. This knowledge will not only enhance your understanding but also demonstrate your commitment to the role during interviews.
✨Tip Number 3
Showcase your people management skills by preparing examples of how you've successfully led teams or engaged volunteers in previous roles. Be ready to discuss these experiences in detail.
✨Tip Number 4
Research the organisation thoroughly, including its mission, values, and recent initiatives. Tailoring your conversation to align with their goals can make a strong impression during interviews.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in membership bodies or professional standards functions. Emphasise your understanding of professional registration frameworks and any relevant accreditation experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your people management skills and project planning experience. Use specific examples to demonstrate how you've enhanced member engagement and communication in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in CRM systems, Microsoft 365, and CMS platforms. Mention any experience you have with the AHEP accreditation process and working with committees or volunteers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your written communication is clear and professional, as this role requires excellent written skills.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Membership Experience
Make sure to highlight your previous experience in membership bodies or professional standards functions. Be prepared to discuss specific examples of how you've managed membership processes and improved member engagement.
✨Demonstrate Understanding of Accreditation Standards
Familiarise yourself with the Engineering Council standards and the AHEP accreditation process. During the interview, articulate how your knowledge can contribute to ensuring compliance and enhancing the overall member experience.
✨Emphasise People Management Skills
Since the role involves team leadership, be ready to share your experiences in managing teams. Discuss your approach to motivating staff and engaging volunteers, as well as any successful projects you've led.
✨Prepare for Communication Scenarios
Given the importance of communication in this role, prepare to discuss how you’ve produced professional documentation and reports. You might also want to practice articulating your thoughts clearly and concisely, as strong verbal communication is key.
