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For Companies At a Glance
- Tasks: Oversee membership processes and enhance member experience in a dynamic team.
- Company: Join a respected global governing body with a strong reputation in professional standards.
- Benefits: Enjoy flexible working with 2 days in the office and 3 days from home.
- Why this job: Make a real impact on member engagement and professional standards in a supportive environment.
- Qualifications: Experience in membership bodies, strong communication skills, and proficiency in CRM systems required.
- Other info: Applications welcome from all backgrounds; only shortlisted candidates will be contacted.
The predicted salary is between 34000 - 46000 £ per year.
Job Description
Membership Relationship Manager
12-month fixed-term contract | £55,000 | Start date: 1 March
A respected financial services trade body is seeking an experienced Membership Relationship Manager to join its membership function on a 12-month fixed-term basis.
This is a high-profile, externally facing role, working closely with senior stakeholders across a diverse member base. The postholder will play a key role in delivering a structured, commercially minded membership proposition that drives engagement, retention and growth.
The role
Working as part of a collaborative membership and governance team, you will:
- Manage and develop relationships with a portfolio of members, ensuring consistent engagement and clear value delivery
- Implement and refine an account management and relationship strategy aligned to commercial objectives
- Identify opportunities for enhanced member engagement through briefings, roundtables, events and thought leadership activity
- Work closely with internal policy and delivery teams to connect members to relevant insight and influence
- Support the onboarding of new members and contribute to membership growth targets
- Maintain accurate CRM records, engagement tracking and pipeline management using Microsoft Dynamics
- Produce and interpret management information and reporting, with Power BI experience highly desirable
- Contribute to forecasting, reporting and invoicing activity as required
About you
You will bring:
- Proven experience in relationship management, account management or business development within a financial services or professional services trade association (essential)
- Strong stakeholder management skills, with confidence engaging at senior level
- A commercial mindset, with experience contributing to revenue-generating membership or sponsorship activity
- Familiarity with membership propositions, member segmentation and engagement strategies
- Strong working knowledge of Microsoft Dynamics CRM and Power BI (very desirable)
- Excellent written and verbal communication skills, with a proactive and organised approach
This role would suit someone who enjoys building trusted relationships, working across policy and commercial agendas, and operating in a purpose-driven membership environment.
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Membership Manager employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Network with professionals in the membership and accreditation sectors. Attend relevant industry events or webinars to connect with potential colleagues and learn more about the latest trends in membership management.
✨Tip Number 2
Familiarise yourself with the Engineering Council standards and the AHEP accreditation process. This knowledge will not only enhance your understanding of the role but also demonstrate your commitment to the field during interviews.
✨Tip Number 3
Showcase your people management skills by preparing examples of how you've successfully led teams or engaged with stakeholders in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 4
Research the organisation thoroughly. Understand their mission, values, and current initiatives. Tailoring your conversations and questions during the interview to reflect this knowledge can set you apart from other candidates.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in membership bodies or professional standards functions. Emphasise your understanding of professional registration frameworks and any relevant accreditation experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your people management skills and project planning experience. Use specific examples to demonstrate how you've enhanced member engagement and communication in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in CRM systems, Microsoft 365, and CMS platforms. Mention any experience you have with the AHEP accreditation process and working with committees or volunteers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are professionally formatted and free from typos, as attention to detail is crucial for this role.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Experience
Make sure to highlight your previous experience in membership bodies or professional standards functions. Be prepared to discuss specific examples of how you've managed membership processes and ensured compliance with standards.
✨Demonstrate Leadership Skills
As a Membership Manager, you'll need strong people management skills. Share instances where you've successfully led a team or engaged with stakeholders, showcasing your ability to motivate and manage others effectively.
✨Know the Accreditation Processes
Familiarise yourself with the AHEP accreditation process and Engineering Council requirements. Being able to discuss these topics confidently will demonstrate your understanding of the role and its responsibilities.
✨Prepare for Communication Scenarios
Since excellent written and verbal communication is essential, prepare to discuss how you've produced professional documentation and reports in the past. You might also want to practice explaining complex concepts clearly and concisely.
