At a Glance
- Tasks: Oversee membership processes and enhance member experience in a dynamic team.
- Company: Join a respected global governing body with a strong reputation in professional standards.
- Benefits: Enjoy flexible working with 2 days in the office and 3 days from home.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact on members' professional journeys while developing your leadership skills.
- Qualifications: Experience in membership bodies and strong communication skills are essential.
The predicted salary is between 40000 - 42000 £ per year.
A respected financial services trade body is seeking an experienced Membership Relationship Manager to join its membership function on a 12-month fixed-term basis.
This is a high-profile, externally facing role, working closely with senior stakeholders across a diverse member base. The postholder will play a key role in delivering a structured, commercially minded membership proposition that drives engagement, retention and growth.
The role
Working as part of a collaborative membership and governance team, you will:
- Manage and develop relationships with a portfolio of members, ensuring consistent engagement and clear value delivery
- Implement and refine an account management and relationship strategy aligned to commercial objectives
- Identify opportunities for enhanced member engagement through briefings, roundtables, events and thought leadership activity
- Work closely with internal policy and delivery teams to connect members to relevant insight and influence
- Support the onboarding of new members and contribute to membership growth targets
- Maintain accurate CRM records, engagement tracking and pipeline management using Microsoft Dynamics
- Produce and interpret management information and reporting, with Power BI experience highly desirable
- Contribute to forecasting, reporting and invoicing activity as required
About you
You will bring:
- Proven experience in relationship management, account management or business development within a financial services or professional services trade association (essential)
- Strong stakeholder management skills, with confidence engaging at senior level
- A commercial mindset, with experience contributing to revenue-generating membership or sponsorship activity
- Familiarity with membership propositions, member segmentation and engagement strategies
- Strong working knowledge of Microsoft Dynamics CRM and Power BI (very desirable)
- Excellent written and verbal communication skills, with a proactive and organised approach
This role would suit someone who enjoys building trusted relationships, working across policy and commercial agendas, and operating in a purpose-driven membership environment.
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Membership Manager employer: Membership Bespoke
Membership Bespoke is an exceptional employer, offering a dynamic work environment in the heart of Central London. With a strong focus on employee development and a hybrid working model, we provide our team with the flexibility to thrive while enjoying competitive salaries, commission opportunities, and comprehensive benefits. Join us to lead impactful membership growth initiatives and engage with a passionate community, all while being part of a supportive and collaborative culture that values innovation and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarise yourself with the specific membership and accreditation frameworks relevant to the role. Understanding the Engineering Council standards and the AHEP accreditation process will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the membership and accreditation sectors. Attend relevant events or webinars to connect with current Membership Managers or similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Demonstrate your people management skills by preparing examples of how you've successfully led teams or engaged volunteers in previous roles. Be ready to discuss these experiences in detail during your interview.
✨Tip Number 4
Showcase your proficiency in CRM systems and Microsoft 365 by discussing any relevant projects or tasks you've completed using these tools. Highlighting your technical skills can set you apart from other candidates.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in membership bodies or professional standards functions. Emphasise any relevant roles where you've managed membership processes, accreditation, or compliance.
Showcase Communication Skills:Since excellent written and verbal communication is essential for this role, include examples of professional documentation or reports you've produced. This could be in the form of a portfolio or specific achievements listed in your CV.
Highlight Project Management Experience:Detail your project planning and delivery experience. Use specific examples to demonstrate how you've successfully managed projects, particularly those related to membership services or stakeholder engagement.
Research the Organisation:Familiarise yourself with the global governing body’s mission and values. Understanding their approach to membership and accreditation will help you tailor your application and show genuine interest in the role.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Membership Experience
Make sure to highlight your previous experience in membership bodies or professional standards functions. Be prepared to discuss specific examples of how you've managed membership processes and improved member engagement.
✨Demonstrate Your Understanding of Accreditation
Familiarise yourself with the professional registration frameworks relevant to the role, such as CEng and IEng. Be ready to explain how your knowledge can contribute to the accreditation and compliance aspects of the position.
✨Prepare for People Management Questions
Since the role involves team leadership, think about your management style and be ready to share examples of how you've successfully led teams in the past. Highlight your ability to motivate and engage volunteers and committee members.
✨Communicate Clearly and Professionally
Given the importance of written and verbal communication in this role, practice articulating your thoughts clearly. Prepare to discuss how you’ve produced professional documentation and reports in previous roles.
