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For Companies At a Glance
- Tasks: Oversee membership processes and enhance member experience in a dynamic team.
- Company: Join a respected global governing body with a strong reputation in professional standards.
- Benefits: Enjoy flexible working with 2 days in the office and 3 days from home.
- Why this job: Make a real impact on members' professional journeys while developing your leadership skills.
- Qualifications: Experience in membership bodies and strong communication skills are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 40000 - 42000 ÂŁ per year.
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This range is provided by Membership Bespoke. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Membership Bespoke.
Membership Manager
Delivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation
Hybrid – Central London (1–2 days) + Home-Based
Full Time | Permanent
A high‑profile, purpose‑led membership organisation is seeking an experienced and detail‑driven Membership Manager to own and deliver an outstanding end‑to‑end member journey.
This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best‑in‑class processes, and supporting ongoing digital transformation initiatives.
This role suits someone who combines strong relationship management skills with a process‑led, data‑informed mindset, and who takes pride in delivering a consistently high‑quality member experience.
What You’ll Do
Own the membership journey end to end
- Lead onboarding, retention, and renewal processes to ensure a seamless, high‑quality member experience
- Act as a primary point of contact for member enquiries, issues, and escalations
Drive retention and engagement
- Support account management activity to maintain strong retention levels
- Use CRM data and insight to identify risks, opportunities, and engagement trends
Manage membership operations and data
- Maintain accurate membership records and ensure data integrity across CRM systems
- Oversee compliance with GDPR and data protection best practice
- Reconcile membership data and invoicing with finance and commercial colleagues
Improve systems and processes
- Design, implement, and continuously improve scalable membership workflows
- Act as a key stakeholder in CRM and digital transformation projects
- Champion automation and operational efficiency across membership activity
Collaborate across the organisation
- Work closely with commercial, events, marketing, and partnerships teams
- Support events through member engagement and on‑the‑ground coordination when required
- Provide clear reporting and insights to senior stakeholders
What You’ll Bring
- Proven experience in membership management, client services, account management, or a similar role
- Strong organisational skills with excellent attention to detail
- Confidence managing CRM systems, data reporting, and workflows
- A professional, empathetic approach to member relationships
- Experience working cross‑functionally in a fast‑paced organisation
- Clear written and verbal communication skills
- A proactive, solutions‑focused mindset
Experience within a membership organisation, trade body, professional association, or values‑led environment is highly desirable.
To apply, please send your CV.
Due to high application volume, only shortlisted candidates will be contacted within 10 working days.
Membership Bespoke is acting as a recruitment business for this role and encourages applications from all suitably qualified candidates.
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Membership Manager employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarise yourself with the specific membership and accreditation frameworks relevant to the role. Understanding the Engineering Council standards and the AHEP accreditation process will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the membership and accreditation sectors. Attend relevant events or webinars to connect with current Membership Managers or similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Demonstrate your people management skills by preparing examples of how you've successfully led teams or engaged volunteers in previous roles. Be ready to discuss these experiences in detail during your interview.
✨Tip Number 4
Showcase your proficiency in CRM systems and Microsoft 365 by discussing any relevant projects or tasks you've completed using these tools. Highlighting your technical skills can set you apart from other candidates.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in membership bodies or professional standards functions. Emphasise any relevant roles where you've managed membership processes, accreditation, or compliance.
Showcase Communication Skills: Since excellent written and verbal communication is essential for this role, include examples of professional documentation or reports you've produced. This could be in the form of a portfolio or specific achievements listed in your CV.
Highlight Project Management Experience: Detail your project planning and delivery experience. Use specific examples to demonstrate how you've successfully managed projects, particularly those related to membership services or stakeholder engagement.
Research the Organisation: Familiarise yourself with the global governing body’s mission and values. Understanding their approach to membership and accreditation will help you tailor your application and show genuine interest in the role.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Membership Experience
Make sure to highlight your previous experience in membership bodies or professional standards functions. Be prepared to discuss specific examples of how you've managed membership processes and improved member engagement.
✨Demonstrate Your Understanding of Accreditation
Familiarise yourself with the professional registration frameworks relevant to the role, such as CEng and IEng. Be ready to explain how your knowledge can contribute to the accreditation and compliance aspects of the position.
✨Prepare for People Management Questions
Since the role involves team leadership, think about your management style and be ready to share examples of how you've successfully led teams in the past. Highlight your ability to motivate and engage volunteers and committee members.
✨Communicate Clearly and Professionally
Given the importance of written and verbal communication in this role, practice articulating your thoughts clearly. Prepare to discuss how you’ve produced professional documentation and reports in previous roles.
