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- Tasks: Engage with members, coordinate events, and promote membership benefits.
- Company: Join a respected professional membership organisation with a strong reputation.
- Benefits: Enjoy remote work flexibility and opportunities for UK travel.
- Why this job: Make a real impact in member engagement and enjoy a collaborative culture.
- Qualifications: Strong communication skills and experience in event coordination are essential.
- Other info: Applications from diverse backgrounds are encouraged; only shortlisted candidates will be contacted.
The predicted salary is between 21500 - 30000 £ per year.
Membership Executive
Professional Membership Organisation
Home-Based (with occasional UK travel)
Basic Salary: £26,851 per annum
Permanent, Full Time – 35 hours per week
CRM/Data experience is important
Our client, a respected professional membership organisation, is seeking a proactive and dynamic Membership Executive to join their Membership Engagement team.
The role is home-based with occasional travel across the UK for events and member engagement activity.
If you have experience in membership administration, engagement—particularly within professional bodies, not-for-profits, or associations—we would love to hear from you.
The Role of Membership Executive
You will play a pivotal role in engaging with members, coordinating activities, and promoting the full value of membership benefits. You’ll support membership retention and growth, assist with onboarding new members, and act as the first point of contact for various membership-related queries.
Key Responsibilities
Act as the main contact for prospective, new, and existing members, providing excellent customer service.
Process membership applications and renewals, and support onboarding of new members.
Coordinate and deliver member engagement events (both online and in-person), including study tours, roundtables, welcome events, and webinars.
Support and liaise with volunteer group leaders and champions (special interest groups, regional groups, research leaders).
Maintain membership databases and ensure GDPR compliance.
Create and manage content for member newsletters, the website, and social media.
Coordinate and support the delivery of the annual awards programme.
Promote membership at relevant external events and exhibitions.
Work collaboratively across teams and with volunteer working groups to enhance the member experience.
About You
Essential Skills & Experience:
Outstanding written and verbal communication skills.
Experience of coordinating events or member-facing programmes.
Excellent organisational skills and attention to detail.
Proficient in using IT and communications tools (e.g. Microsoft Office, Teams, Zoom, MailChimp).
Strong customer service orientation and a collaborative working style.
Ability to manage multiple priorities and meet deadlines.
Comfortable working remotely and independently with the ability to travel within the UK occasionally.
Desirable:
Experience working within a membership organisation, professional body, or not-for-profit.
Understanding of membership recruitment, retention, or volunteer management.
Familiarity with website content management and social media scheduling platforms.
To apply, please send your CV.
Due to the volume of applications, we are only able to contact shortlisted candidates. If you have not heard from us within 10 working days, please consider your application unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. We welcome applications from all suitably qualified individuals regardless of background, belief, or identity.
Membership Bespoke is the UK’s leading membership-focused recruitment firm, with over a decade of experience delivering permanent, interim, and executive search solutions to professional bodies, trade associations, and regulatory organisations.
Membership Executive employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Executive
✨Tip Number 1
Familiarise yourself with the specific membership organisation you're applying to. Understand their mission, values, and the benefits they offer to members. This knowledge will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the organisation. Reach out on platforms like LinkedIn to gain insights into the company culture and expectations for the Membership Executive role. This can also lead to valuable referrals.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and data management. Be ready to provide examples of how you've used these tools to enhance member engagement or streamline processes in previous roles.
✨Tip Number 4
Showcase your event coordination skills by preparing a few ideas for member engagement activities. Think about innovative ways to attract and retain members, as this will highlight your proactive approach and creativity during the interview.
We think you need these skills to ace Membership Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership administration and engagement. Emphasise any roles where you've coordinated events or worked with professional bodies, not-for-profits, or associations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your outstanding communication skills and customer service orientation. Mention specific examples of how you've successfully engaged members or managed membership-related queries in the past.
Highlight CRM/Data Experience: Since CRM and data experience is important for this role, ensure you detail your proficiency with relevant tools and how you've used them to maintain databases or support member engagement activities.
Showcase Event Coordination Skills: If you have experience coordinating events, make sure to include this in your application. Describe the types of events you've organised and how they contributed to member engagement or retention.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Communication Skills
As a Membership Executive, you'll need outstanding written and verbal communication skills. Prepare to demonstrate your ability to communicate clearly and effectively during the interview. Consider sharing examples of how you've successfully engaged with members or clients in the past.
✨Highlight Your Event Coordination Experience
Since the role involves coordinating member engagement events, be ready to discuss your experience in this area. Share specific examples of events you've organised, the challenges you faced, and how you overcame them. This will show your potential employer that you can handle the responsibilities of the role.
✨Demonstrate Your Customer Service Orientation
The Membership Executive role requires a strong customer service focus. Be prepared to talk about how you've provided excellent service in previous roles. Think of situations where you went above and beyond for a member or client, as this will illustrate your commitment to member satisfaction.
✨Familiarise Yourself with CRM and Data Management
Given the importance of CRM and data experience for this position, make sure you understand the basics of membership databases and GDPR compliance. If you have specific tools or software you're familiar with, mention them during the interview to highlight your technical skills.