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- Tasks: Engage with members, coordinate events, and promote membership benefits.
- Company: Join a respected professional membership organisation with a strong reputation.
- Benefits: Enjoy a home-based role with occasional travel and a competitive salary.
- Why this job: Be part of a dynamic team enhancing member experiences and making a social impact.
- Qualifications: Strong communication skills and experience in event coordination are essential.
- Other info: Remote work flexibility and opportunities for personal growth await you!
The predicted salary is between 21500 - 30000 £ per year.
Membership Executive
Professional Membership Organisation
Home-Based (with occasional UK travel)
Basic Salary: £26,851 per annum
Permanent, Full Time – 35 hours per week
CRM/Data experience is important
Our client, a respected professional membership organisation, is seeking a proactive and dynamic Membership Executive to join their Membership Engagement team.
The role is home-based with occasional travel across the UK for events and member engagement activity.
If you have experience in membership administration, engagement—particularly within professional bodies, not-for-profits, or associations—we would love to hear from you.
The Role of Membership Executive
You will play a pivotal role in engaging with members, coordinating activities, and promoting the full value of membership benefits. You’ll support membership retention and growth, assist with onboarding new members, and act as the first point of contact for various membership-related queries.
Key Responsibilities
Act as the main contact for prospective, new, and existing members, providing excellent customer service.
Process membership applications and renewals, and support onboarding of new members.
Coordinate and deliver member engagement events (both online and in-person), including study tours, roundtables, welcome events, and webinars.
Support and liaise with volunteer group leaders and champions (special interest groups, regional groups, research leaders).
Maintain membership databases and ensure GDPR compliance.
Create and manage content for member newsletters, the website, and social media.
Coordinate and support the delivery of the annual awards programme.
Promote membership at relevant external events and exhibitions.
Work collaboratively across teams and with volunteer working groups to enhance the member experience.
About You
Essential Skills & Experience:
Outstanding written and verbal communication skills.
Experience of coordinating events or member-facing programmes.
Excellent organisational skills and attention to detail.
Proficient in using IT and communications tools (e.g. Microsoft Office, Teams, Zoom, MailChimp).
Strong customer service orientation and a collaborative working style.
Ability to manage multiple priorities and meet deadlines.
Comfortable working remotely and independently with the ability to travel within the UK occasionally.
Desirable:
Experience working within a membership organisation, professional body, or not-for-profit.
Understanding of membership recruitment, retention, or volunteer management.
Familiarity with website content management and social media scheduling platforms.
To apply, please send your CV.
Due to the volume of applications, we are only able to contact shortlisted candidates. If you have not heard from us within 10 working days, please consider your application unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. We welcome applications from all suitably qualified individuals regardless of background, belief, or identity.
Membership Bespoke is the UK’s leading membership-focused recruitment firm, with over a decade of experience delivering permanent, interim, and executive search solutions to professional bodies, trade associations, and regulatory organisations.
Membership Executive employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Executive
✨Tip Number 1
Familiarise yourself with the specific membership organisation you're applying to. Understand their mission, values, and the benefits they offer to members. This knowledge will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the organisation. Reach out on platforms like LinkedIn to gain insights into the company culture and expectations for the Membership Executive role. This can also lead to valuable referrals.
✨Tip Number 3
Prepare to discuss your experience with CRM and data management in detail. Be ready to provide examples of how you've used these skills to enhance member engagement or streamline processes in previous roles.
✨Tip Number 4
Showcase your event coordination skills by preparing a few ideas for member engagement activities. Whether online or in-person, having a proactive approach to enhancing member experiences can set you apart from other candidates.
We think you need these skills to ace Membership Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership administration and engagement. Emphasise any roles where you've coordinated events or worked with professional bodies, not-for-profits, or associations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your outstanding communication skills and customer service orientation. Mention specific examples of how you've successfully engaged members or coordinated events in the past.
Highlight CRM/Data Experience: Since CRM and data experience is important for this role, be sure to detail any relevant software or systems you have used. Explain how you’ve maintained databases and ensured compliance with GDPR in previous positions.
Showcase Organisational Skills: In your application, provide examples that demonstrate your excellent organisational skills and attention to detail. Discuss how you manage multiple priorities and meet deadlines, especially in a remote working environment.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Communication Skills
As a Membership Executive, you'll need outstanding written and verbal communication skills. During the interview, make sure to articulate your thoughts clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively communicated with members or stakeholders.
✨Highlight Your Event Coordination Experience
Since the role involves coordinating member engagement events, be prepared to discuss any relevant experience you have in this area. Share specific examples of events you've organised, the challenges you faced, and how you overcame them to ensure successful outcomes.
✨Demonstrate Your Customer Service Orientation
The Membership Executive will act as the main contact for members, so it's crucial to show your strong customer service skills. Prepare to discuss situations where you've gone above and beyond to assist customers or members, and how you handled any difficult interactions.
✨Familiarise Yourself with CRM and Data Management
Given the importance of CRM and data experience for this role, brush up on your knowledge of these systems before the interview. Be ready to discuss how you've used CRM tools in the past to manage member information and ensure GDPR compliance.