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For Companies At a Glance
- Tasks: Manage the membership renewals process and ensure smooth communication with members.
- Company: Join a leading membership organisation in the Environment & Energy sector.
- Benefits: Enjoy a competitive hourly rate and hybrid working options.
- Why this job: Be part of a vital team that enhances member experiences and supports sustainability.
- Qualifications: Organised, confident communicator with experience in customer journeys and CRM systems.
- Other info: Temporary contract with an ASAP start in Central London.
Job Description
Membership Administrator
Membership Body – Environment & Energy Sector
Temporary Contract | ASAP Start | Central London (Hybrid)
£16.48 – £19.23 per hour
Our client, a membership organisation is currently recruiting for a confident and highly organised administrator on a temporary basis, starting as soon as possible.
With over 350 corporate members contributing £500,000+ in annual fees, their membership renewals period is one of the most important times of the year (starting 1st October), and you will play a key role in delivering a seamless and professional experience for all members.
About the role
As a Membership Administrator, you’ll take ownership of the entire renewals process, ensuring every communication, invoice, and enquiry is handled with precision and professionalism.
Key Responsibilities:
- Oversee and manage the end-to-end membership renewals process
- Work to a strict communication schedule – ensuring members are informed, engaged, and supported
- Coordinate the invoicing process for all member companies
- Monitor and respond to inbound enquiries with accuracy, professionalism, and efficiency
- Collaborate closely with internal stakeholders to ensure timelines are met and the process runs smoothly
- Track responses and follow-ups to ensure a smooth renewal journey
- Maintain accurate and up-to-date membership records
About You:
- Highly organised and able to manage multiple workstreams with ease
- Experience managing membership or customer journeys
- Comfortable working to deadlines and managing time-sensitive communications
- A confident communicator, both written and verbal
- Able to hit the ground running and work with minimal supervision
- Experience using CRM systems
To apply for this role, please send your CV and indicate your notice period.
Due to the volume of applications, we are only able to contact shortlisted candidates. If you have not heard from us within 10 working days, please consider your application unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. We welcome applications from all suitably qualified individuals regardless of background, belief, or identity.
Membership Bespoke is the UK’s leading membership-focused recruitment firm, with over a decade of experience delivering permanent, interim, and executive search solutions to professional bodies, trade associations, and regulatory organisations.
Membership Assistant employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Assistant
✨Tip Number 1
Familiarise yourself with the membership organisation's mission and values. Understanding their goals will help you tailor your conversations and demonstrate how your skills align with their objectives during any interactions.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and the specific challenges faced in the Membership Assistant role, which can help you prepare for interviews.
✨Tip Number 3
Brush up on your CRM system knowledge. Since experience with CRM systems is a requirement, being able to discuss your familiarity with these tools confidently can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks under tight deadlines. This role requires excellent organisational skills, so showcasing your ability to handle pressure will be crucial during discussions.
We think you need these skills to ace Membership Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and membership management. Emphasise your organisational skills and any previous roles where you managed multiple tasks or worked to tight deadlines.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your skills and experiences make you a perfect fit for overseeing the membership renewals process.
Showcase Communication Skills: Since the role requires confident communication, include examples in your application that demonstrate your written and verbal communication abilities. Mention any experience with customer service or handling enquiries.
Highlight CRM Experience: If you have experience using CRM systems, be sure to mention it in your application. Detail how you've used these systems to manage records or streamline processes in previous roles.
How to prepare for a job interview at Membership Bespoke
✨Show Your Organisational Skills
As a Membership Assistant, being highly organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the end-to-end renewals process effectively.
✨Communicate Confidently
Since the role requires clear communication with members, practice articulating your thoughts clearly and confidently. You might want to prepare for common questions about how you would handle member enquiries or communicate important deadlines.
✨Familiarise Yourself with CRM Systems
The job mentions experience with CRM systems. If you have used any in the past, be ready to discuss your familiarity with them. If not, do some research on popular CRM tools and be prepared to explain how you would quickly adapt to using one.
✨Understand the Membership Renewal Process
Research the typical membership renewal processes in similar organisations. Being knowledgeable about what this entails will show your potential employer that you are proactive and understand the importance of a seamless renewal journey for members.
