Membership Assistant

Member Services Assistant – Contract 6 Month FTC

The role offers a salary of £29,450 per annum for the position of Member Services Assistant (Contract, FTC).

Location – work from home with occasional office attendance (Edinburgh)

Key Responsibilities

• Provide exceptional customer service via telephone and email to members and non-members, ensuring their enquiries and concerns are addressed professionally and efficiently.
• Manage membership subscriptions, including collecting, reconciling, and allocating payments such as BACs, credit cards, and direct debits, ensuring accuracy and timely processing.
• Assist with application processing for reduced subscriptions, dual memberships, and reinstatements, applying relevant criteria and policies with discretion.
• Support the booking and payment processes for exams, including granting exemptions and liaising with members, employers, and other relevant bodies.
• Contribute to projects and ad hoc support tasks within a member-centric, team-driven environment, maintaining high service standards and adhering to SLAs.
• Maintain excellent record-keeping, ensure compliance with policies, and manage workload priorities effectively to meet deadlines.

Person Specification

• Experience in membership services for a professional body, with outstanding verbal and written communication skills.
• Strong attention to detail and accuracy, with the ability to handle complex enquiries tactfully and diplomatically.
• Proven ability to work independently, organise own workload, and adapt to changing priorities.
• IT proficient, with good knowledge of data management and customer relationship systems.
• A team player with a collaborative approach, understanding the importance of fostering positive relationships within and outside the team.
• Knowledge of compliance and working in a member-focused, values-driven organisation.

The ideal candidate will have a proactive attitude, excellent customer care skills, and experience in managing varied membership-related tasks within a professional body environment.

How to Apply

If you meet the outlined criteria for the Member Services Assistant and are eager to contribute to a dynamic, member-focused organisation, we invite you to apply for this exciting opportunity. Please submit your CV through our online application portal, ensuring that you demonstrate your relevant experience and skills aligned with the Member Services Assistant role. Early applications are encouraged as the role is highly sought after and interview slots may be limited. We look forward to reviewing your application.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.