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- Tasks: Coordinate events and support volunteers to create engaging experiences.
- Company: Join a respected Chartered Membership Body with a vibrant team.
- Benefits: Enjoy 23 days holiday, private healthcare, and professional development support.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong organisational skills and experience with CRM systems required.
The predicted salary is between 33000 - 35000 £ per year.
Hybrid Working with 3 Days a Month at Central London Offices. Basic Salary £33,000-£35,000 dependant on experience. Benefits include 23 days holiday, group personal pension plan, private health care, employee assistance programme, life assurance, cycle scheme and support for professional development, including courses and qualifications.
Permanent, Full Time. An excellent opportunity for a Membership and Volunteers Coordinator to join a thriving and highly respected Chartered Membership Body.
The Membership and Volunteers Coordinator will work as part of a small but busy Groups and Volunteer team at the Institute. You’ll work closely with the Senior Volunteer Engagement Officer, the People Engagement and Projects Manager, and the wider team to support volunteers and ensure that automated event processes run smoothly and efficiently. You’ll play a key role in supporting the delivery of activity across the institute’s regional, national and special interest groups, contributing to a positive and engaging experience for both volunteers and members.
Acting as a key point of contact, you will manage queries, support event administration and help maintain efficient systems and processes. A central part of the role is overseeing group event registrations through the institute’s website and CRM system. You will manage the end-to-end process, from reviewing submissions to ensuring events are set up correctly and ready for booking. You’ll monitor automated workflows, liaise with groups, and take a proactive approach to resolving any issues that arise, working with the IT team where needed. You will also support the delivery of group communications, including coordinating and sending newsletters using Mailchimp, and tracking performance metrics such as open rates to inform improvements.
Key Objectives of Role
- Maintain and monitor online group event processes to ensure a smooth experience for groups and delegates
- Act as the first point of contact for group event queries and related communications
- Maintain regular contact with groups to support effective administration
- Manage the volunteer support inbox and ensure timely responses
- Coordinate and deliver group newsletters
Qualifications and Skills
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office, particularly Excel and PowerPoint
- Ability to manage multiple priorities with attention to detail
- Confidence working both independently and as part of a team
- Experience working with systems or databases, including running queries and reporting (e.g. CRM platforms)
- A proactive approach to problem-solving
- Strong relationship-building skills with a range of stakeholders
- Experience using CRM systems such as iMIS
- Experience with email marketing platforms such as Mailchimp
- Experience working with volunteers or membership organisations
- Experience updating website content
- Familiarity with social media platforms
Membership and Volunteers Coordinator employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership and Volunteers Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Membership and Volunteers Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow the organisations you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any job opportunities they might post.
✨Tip Number 3
Prepare for interviews by researching common questions for roles like Membership and Volunteers Coordinator. Practice your answers, focusing on your organisational skills and experience with CRM systems, so you can impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Membership and Volunteers Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership and Volunteers Coordinator role. Highlight your relevant experience and skills that match the job description, especially your organisational and communication skills.
Showcase Your Experience: Don’t just list your previous jobs; share specific examples of how you've successfully managed events or supported volunteers in the past. This will help us see how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Membership Bespoke
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Membership and Volunteers Coordinator role. Familiarise yourself with the key responsibilities, such as managing event registrations and supporting volunteers. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities or streamlined processes. Be ready to discuss how you can apply these skills to maintain smooth event operations and support the team effectively.
✨Communicate Clearly and Effectively
As a key point of contact for queries and communications, it's essential to showcase your excellent written and verbal communication skills. Practice articulating your thoughts clearly and concisely, and consider preparing a brief overview of how you would handle common queries related to group events.
✨Demonstrate Your Proactive Problem-Solving
The role involves resolving issues that arise during event processes, so be prepared to share specific examples of how you've tackled challenges in the past. Highlight your proactive approach and how you collaborated with others, like IT teams, to find solutions. This will show your potential employer that you're ready to take initiative.