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- Tasks: Support medical professionals with membership queries and coordinate internal committee activities.
- Company: Join a prestigious healthcare membership organisation representing UK medical professionals.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive team environment.
- Why this job: Be at the heart of member services and make a real impact in healthcare.
- Qualifications: Previous admin experience in healthcare or membership bodies is essential.
- Other info: Flexible working with 2 days in London and 3 days from home.
Location: London (Hybrid Working)
Start: ASAP – 12 Month + FTC
A well-established and highly respected professional membership organisation is seeking a Membership Advisor to join their collaborative and fast-paced membership team.
This is an excellent opportunity for a customer-focused membership professional who enjoys delivering high-quality service while managing end-to-end membership processes in a structured and detail-oriented environment.
The Role
Working as part of a dedicated Membership Team, you will support the full membership lifecycle, from initial enquiry through to joining, renewal, and progression. You will play a key role in ensuring a seamless and professional experience for members and prospective members alike.
Key responsibilities include:
- Administering the full membership journey, including applications, renewals, reinstatements, and upgrades
- Processing membership applications and ensuring eligibility criteria are met
- Supporting annual renewals and driving member retention through proactive engagement
- Managing and updating membership data via CRM (Dynamics)
- Handling member enquiries via phone and email, delivering a high standard of customer service
- Advising on membership routes, application processes, and fee options
- Supporting financial processes including payment handling and reconciliation
- Contributing to continuous improvement of membership processes and policies
About You
You will be an organised and personable individual with a strong customer service ethos and excellent attention to detail.
We are particularly interested in candidates who demonstrate:
- Experience working in a busy, fast-paced administrative or membership environment
- Strong CRM experience and confidence managing data
- Excellent communication skills, both written and verbal
- A proactive and flexible approach to work
- The ability to prioritise effectively and meet deadlines
Why Apply?
This organisation offers a supportive and inclusive working culture, with a strong focus on professional standards, collaboration, and continuous improvement. You will be joining a purpose-driven team committed to delivering value to its members and stakeholders.
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Administrator
✨Tip Number 1
Familiarise yourself with the healthcare membership landscape. Understanding the key players and current trends in the industry will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in membership organisations. Attend relevant events or join online forums to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and how you've used them in previous roles. Be ready to share specific examples of how you've maintained accurate records and supported administrative tasks effectively.
✨Tip Number 4
Showcase your organisational skills by preparing a mock agenda or minutes for a committee meeting. This will not only demonstrate your understanding of the role but also your proactive approach to supporting internal committees.
We think you need these skills to ace Membership Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership or administrative support roles, especially within healthcare. Emphasise your skills in communication, organisation, and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and essential skills mentioned in the job description. Use examples from your past experiences to demonstrate how you meet these requirements.
Highlight CRM Experience: If you have experience with CRM systems, be sure to mention it prominently in your application. Explain how you've used these systems to manage member records or support administrative tasks.
Show Understanding of GDPR: Since the role involves maintaining compliant member records, briefly outline your understanding of GDPR and data protection regulations in your application. This will show your awareness of the importance of confidentiality in healthcare settings.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Communication Skills
As a Membership Administrator, you'll be interacting with healthcare professionals and senior clinicians. Make sure to demonstrate your strong verbal and written communication skills during the interview. Prepare examples of how you've effectively communicated in previous roles.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills, especially when coordinating meetings and managing member records. Be ready to discuss specific instances where your attention to detail and proactive approach made a difference in your previous work.
✨Familiarise Yourself with GDPR and CRM Systems
Understanding data protection regulations is crucial for this position. Brush up on GDPR principles and be prepared to discuss your experience with CRM systems. This will show that you are well-equipped to handle sensitive information responsibly.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle membership queries or support internal committees. Think of scenarios from your past experiences where you successfully resolved issues or facilitated meetings, and be ready to share those stories.