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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch membership services and manage key operational functions.
- Company: Join Membership Bespoke, the UK's leading recruitment firm for membership organisations.
- Benefits: Enjoy a competitive salary, flexible work options, and a supportive team culture.
- Why this job: This role offers a chance to engage with senior stakeholders and make a real impact.
- Qualifications: 5+ years of admin experience, strong leadership skills, and a customer-first mindset required.
- Other info: This is a 12-month maternity cover position starting on 4th August 2025.
The predicted salary is between 24000 - 36000 £ per year.
Are you a highly organised, people-focused professional with strong leadership experience and a passion for delivering exceptional membership services? We are seeking a Senior Membership Administrator for a 12-month maternity cover role to oversee the membership offering.
The Role
You’ll play a central role in delivering first-class service to members, leading the Membership Administrator, and driving operational excellence across key membership functions. This is a varied and rewarding position offering the opportunity to engage with senior stakeholders, manage high-quality communications, and maintain vital systems.
Key Responsibilities
- Supervising and coaching a Membership Administrator
- Acting as first point of contact for member queries
- Managing onboarding for new and associate members
- Leading internal systems and platforms (CRM, CMS, IT liaison, website updates)
- Supporting communications, member benefits, and committee liaison
- Coordinating staff onboarding, health & safety, and wellbeing initiatives
- Managing data integrity, directories, and CRM updates
- Supporting leadership with member presentations and reports
- Helping deliver a high standard of administration across the team
Person Specification
- Minimum 5 years’ administrative experience
- Strong leadership and communication skills
- Proven ability to manage systems (CRM, CMS), with excellent IT literacy
- Attention to detail and a natural drive for process improvement
- Customer-first mindset and professional telephone manner
- Basic HTML knowledge desirable
- A team player with a hands-on, “can-do” attitude
To apply to this role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Administrator
✨Tip Number 1
Familiarise yourself with the specific membership organisation's values and mission. This will help you align your approach during any discussions or interviews, showcasing your genuine interest in their work.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Brush up on your CRM and CMS skills, as these are crucial for the role. Consider taking a short online course or tutorial to demonstrate your commitment to improving your technical abilities.
✨Tip Number 4
Prepare examples from your past experience that highlight your leadership and customer service skills. Be ready to discuss how you've successfully managed teams and improved processes in previous roles.
We think you need these skills to ace Membership Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience, leadership skills, and any relevant IT literacy. Use specific examples that demonstrate your ability to manage systems like CRM and CMS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional membership services. Mention your customer-first mindset and how your hands-on attitude aligns with the role's requirements.
Highlight Relevant Experience: In your application, emphasise your experience in supervising teams and managing member communications. Provide examples of how you've improved processes or enhanced member satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Attention to detail is crucial for this role, so ensure your application reflects that quality.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Leadership Skills
As a Senior Membership Administrator, you'll be expected to lead and coach others. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams or projects in the past.
✨Demonstrate Your Customer-First Mindset
This role requires a strong focus on member services. Share examples of how you've gone above and beyond to meet customer needs and resolve issues effectively.
✨Highlight Your IT Proficiency
With responsibilities involving CRM and CMS systems, it's crucial to demonstrate your technical skills. Be ready to discuss your experience with these platforms and any relevant IT literacy that can benefit the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and attention to detail. Think of specific scenarios where you improved processes or handled challenging situations, and be ready to share those stories.
