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For Companies At a Glance
- Tasks: Engage and retain members in the leisure and hospitality sector through strategic communication.
- Company: Join a respected membership body in Central London, focused on leisure and hospitality.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values member engagement and offers impactful experiences.
- Qualifications: Experience in hospitality and membership organisations, with strong communication skills required.
- Other info: This is a permanent, full-time role with a salary range of £40,000-£45,000.
The predicted salary is between 34000 - 51000 £ per year.
Membership Body
Central London Hybrid Working – 3 Days Office, 2 Days Home
Basic Salary £40,000-£45,000 dependant on experience with benefits
Permanent, Full Time
Our client, a well-respected and reputable recognised membership body in the Leisure and Hospitality industry is currently looking for a Member Relations Manager to work from their London offices on a hybrid basis.
The Role
The Member Relations Manager is responsible for the engagement with and retention of operator members ensuring their understanding of our key campaigns and activities, that they engage with activities, commit to our working groups and retain their annual membership. UK members include hotels, pubs, coffee shops, visitor attractions, contract caters, night clubs and other leisure attractions.
Key Responsibilities
- Development and execution of a membership retention and engagement strategy.
- Ensure a broad understanding of the benefits of membership by Operator members and support the uptake.
- Be the key point of contact for all membership inquiries.
- Manage the membership lifecycle, from application to renewal, ensuring a smooth and efficient process including subscription payment with the COO, membership executive and finance team.
- Support in the promotion and delivery of strategic objectives.
- Develop and implement communication strategies to keep members informed and engaged.
- Assist in the identification and development of a range of services/benefits for membership for Operator Members.
- Develop and manage regional engagement through delivery of its regional committees, a programme of webinars and regional events.
- Review Operator members engagement with sector and policy groups and create a strategy for effective engagement.
- Development of the CRM and member portal for the benefit and understanding of operator members.
- Reporting of member engagement, analyse membership data and trends to identify areas for improvement and inform strategic decisions.
- Identify and implement process improvements to enhance efficiency and effectiveness.
- Ensure the update of all Operator member contact information.
- Participate in ad-hoc research projects that will benefit membership value proposition.
Person Specification
- Experience of hospitality, the industry and its structure.
- Previous experience of working in a membership organisation.
- Understand membership engagement strategies.
- Excellent written and verbal English leading to good communication.
- Team player.
- Personable.
- Highly motivated, driven and able to work on their own initiative.
- Organised and ability to juggle multiple projects.
- Active in/on social media for professional purposes.
- Excellent IT skills including Microsoft Office particularly Word, PowerPoint and Excel.
To apply for this role, please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Member Relations Manager employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Relations Manager
✨Tip Number 1
Familiarise yourself with the leisure and hospitality industry. Understanding the key players, trends, and challenges will help you engage effectively with operator members and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in membership organisations or related fields. Attend industry events or webinars to connect with potential colleagues and learn more about best practices in member engagement and retention.
✨Tip Number 3
Showcase your communication skills by engaging on social media platforms relevant to the industry. Share insights, articles, or your thoughts on current trends to demonstrate your knowledge and passion for member relations.
✨Tip Number 4
Prepare to discuss specific strategies for member engagement and retention during your interview. Think about innovative ideas you could bring to the role and how you would implement them to enhance the member experience.
We think you need these skills to ace Member Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and membership organisations. Emphasise your skills in member engagement strategies and any previous roles that involved communication with members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the leisure and hospitality industry. Mention specific examples of how you've successfully engaged members or improved retention in past roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent written and verbal communication, IT proficiency, and the ability to manage multiple projects. Use concrete examples to demonstrate these skills.
Follow Up: After submitting your application, consider sending a polite follow-up email after a week or so. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Membership Bespoke
✨Know Your Membership Engagement Strategies
Familiarise yourself with various membership engagement strategies, especially those relevant to the leisure and hospitality industry. Be prepared to discuss how you would develop and execute these strategies in your role.
✨Demonstrate Your Communication Skills
As a Member Relations Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing examples of how you've effectively communicated with members in previous roles.
✨Showcase Your Organisational Skills
This role requires juggling multiple projects and managing the membership lifecycle. Be ready to share specific examples of how you've successfully managed similar responsibilities in the past, highlighting your organisational skills.
✨Engage with Industry Trends
Stay updated on current trends in the leisure and hospitality sector. During the interview, demonstrate your knowledge of these trends and how they could impact member engagement and retention strategies.
