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- Tasks: Own the member journey, ensuring a seamless experience from onboarding to retention.
- Company: Join a high-profile, purpose-led membership organisation making a real impact.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be a key player in enhancing member engagement and driving operational excellence.
- Qualifications: Experience in membership management or client services with strong organisational skills.
- Other info: Collaborative environment with a focus on digital transformation and continuous improvement.
The predicted salary is between 34000 - 51000 £ per year.
A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Specialist to own and deliver an outstanding end-to-end member journey. This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best-in-class processes, and supporting ongoing digital transformation initiatives.
This role suits someone who combines strong relationship management skills with a process-led, data-informed mindset, and who takes pride in delivering a consistently high-quality member experience.
What You’ll Do- Own the membership journey end to end
- Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
- Act as a primary point of contact for member enquiries, issues, and escalations
- Drive retention and engagement
- Support account management activity to maintain strong retention levels
- Use CRM data and insight to identify risks, opportunities, and engagement trends
- Manage membership operations and data
- Maintain accurate membership records and ensure data integrity across CRM systems
- Oversee compliance with GDPR and data protection best practice
- Reconcile membership data and invoicing with finance and commercial colleagues
- Improve systems and processes
- Design, implement, and continuously improve scalable membership workflows
- Act as a key stakeholder in CRM and digital transformation projects
- Champion automation and operational efficiency across membership activity
- Collaborate across the organisation
- Work closely with commercial, events, marketing, and partnerships teams
- Support events through member engagement and on-the-ground coordination when required
- Provide clear reporting and insights to senior stakeholders
- Proven experience in membership management, client services, account management, or a similar role
- Strong organisational skills with excellent attention to detail
- Confidence managing CRM systems, data reporting, and workflows
- A professional, empathetic approach to member relationships
- Experience working cross-functionally in a fast-paced organisation
- Clear written and verbal communication skills
- A proactive, solutions-focused mindset
- Experience within a membership organisation, trade body, professional association, or values-led environment is highly desirable.
To apply, please send your CV. Due to high application volume, only shortlisted candidates will be contacted within 10 working days.
Membership Specialist in London employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Specialist in London
✨Tip Number 1
Get to know the organisation inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to membership management and member engagement. Use specific examples from your past experiences to demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that Membership Specialist role!
We think you need these skills to ace Membership Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Membership Specialist role. Highlight your experience in membership management and any relevant skills that align with the job description. We want to see how you can deliver that exceptional member experience!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you've successfully managed member relationships or improved processes. This will help us see how you fit into our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you’re the perfect fit for this role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Membership Bespoke
✨Know Your Membership Journey
Familiarise yourself with the end-to-end member journey. Be ready to discuss how you would enhance onboarding, retention, and renewal processes. Think about specific examples from your past experience that demonstrate your ability to deliver a high-quality member experience.
✨Showcase Your Data Skills
Since this role involves managing CRM systems and data integrity, prepare to talk about your experience with data reporting and workflows. Bring examples of how you've used data to identify risks or opportunities in previous roles, and be ready to discuss how you can apply these skills here.
✨Emphasise Cross-Functional Collaboration
This position requires working closely with various teams. Prepare to share instances where you've successfully collaborated across departments. Highlight your communication skills and how they helped you maintain strong relationships with different stakeholders.
✨Be Solutions-Focused
The ideal candidate has a proactive mindset. Think of challenges you've faced in previous roles and how you overcame them. Be prepared to discuss how you approach problem-solving and how you can bring that solutions-focused attitude to the membership organisation.
