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- Tasks: Own and enhance the member journey, ensuring top-notch engagement and retention.
- Company: Join a purpose-driven membership organisation making a real impact.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be a key player in transforming member experiences and driving operational excellence.
- Qualifications: Experience in membership management and strong organisational skills required.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
The predicted salary is between 34000 - 51000 £ per year.
A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Journeys Manager to own and deliver an outstanding end-to-end member journey. This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best-in-class processes, and supporting ongoing digital transformation initiatives.
This role suits someone who combines strong relationship management skills with a process-led, data-informed mindset, and who takes pride in delivering a consistently high-quality member experience.
What You’ll Do- Own the membership journey end to end
- Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
- Act as a primary point of contact for member enquiries, issues, and escalations
- Drive retention and engagement
- Support account management activity to maintain strong retention levels
- Use CRM data and insight to identify risks, opportunities, and engagement trends
- Manage membership operations and data
- Maintain accurate membership records and ensure data integrity across CRM systems
- Oversee compliance with GDPR and data protection best practice
- Reconcile membership data and invoicing with finance and commercial colleagues
- Improve systems and processes
- Design, implement, and continuously improve scalable membership workflows
- Act as a key stakeholder in CRM and digital transformation projects
- Champion automation and operational efficiency across membership activity
- Collaborate across the organisation
- Work closely with commercial, events, marketing, and partnerships teams
- Support events through member engagement and on-the-ground coordination when required
- Provide clear reporting and insights to senior stakeholders
- Proven experience in membership management, client services, account management, or a similar role
- Strong organisational skills with excellent attention to detail
- Confidence managing CRM systems, data reporting, and workflows
- A professional, empathetic approach to member relationships
- Experience working cross-functionally in a fast-paced organisation
- Clear written and verbal communication skills
- A proactive, solutions-focused mindset
- Experience within a membership organisation, trade body, professional association, or values-led environment is highly desirable.
To apply, please send your CV. Due to high application volume, only shortlisted candidates will be contacted within 10 working days.
Membership Journeys Manager in London employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Journeys Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just a good fit for the role, but also for their culture. Tailor our answers to reflect their mission!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This helps us articulate our experience and skills confidently, especially when discussing how we can enhance member journeys.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple gesture that shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great chance to reiterate why we’re the best fit!
We think you need these skills to ace Membership Journeys Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Membership Journeys Manager role. Highlight your experience in membership management and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've improved member engagement or retention in previous roles. This will help us see the impact you can make at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional member experiences and how your skills align with our mission. We love seeing genuine enthusiasm for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Membership Bespoke
✨Know Your Member Journey
Before the interview, make sure you understand the entire member journey from onboarding to retention. Familiarise yourself with best practices in membership management and think about how you can enhance the member experience. This will show your potential employer that you're not just interested in the role, but also passionate about delivering exceptional service.
✨Showcase Your Data Skills
Since this role involves managing CRM systems and data integrity, be prepared to discuss your experience with data reporting and analysis. Bring examples of how you've used data to drive engagement or improve processes in previous roles. This will demonstrate your ability to leverage data for operational excellence.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with different teams, such as marketing, events, and finance. Prepare specific examples of how you've successfully collaborated across departments to achieve common goals. This will illustrate your ability to work effectively in a fast-paced environment and contribute to the organisation's success.
✨Prepare Questions About Their Processes
Come equipped with thoughtful questions about their current membership processes and any ongoing digital transformation initiatives. This shows that you're proactive and genuinely interested in how you can contribute to improving their operations. It also gives you insight into their expectations and challenges.
