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- Tasks: Lead the member journey, ensuring exceptional engagement and retention.
- Company: Join a high-profile, purpose-driven membership organisation in Central London.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact on member experiences and drive digital transformation.
- Qualifications: Experience in membership management and strong organisational skills required.
- Other info: Collaborative environment with a focus on operational excellence and data integrity.
The predicted salary is between 45000 - 50000 £ per year.
Delivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation
£45,000-£50,000 (dependant on experience)
Hybrid – Central London (1–2 days) + Home-Based
Full Time | Permanent
A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Experience Manager to own and deliver an outstanding end-to-end member journey. This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best-in-class processes, and supporting ongoing digital transformation initiatives. You will manage 1 x direct report – Membership Executive.
This role suits someone who combines strong relationship management skills with a process-led, data-informed mindset, and who takes pride in delivering a consistently high-quality member experience.
What You’ll Do
- Own the membership journey end to end
- Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
- Act as a primary point of contact for member enquiries, issues, and escalations
- Drive retention and engagement
- Support account management activity to maintain strong retention levels
- Use CRM data and insight to identify risks, opportunities, and engagement trends
- Manage membership operations and data
- Maintain accurate membership records and ensure data integrity across CRM systems
- Oversee compliance with GDPR and data protection best practice
- Reconcile membership data and invoicing with finance and commercial colleagues
- Improve systems and processes
- Design, implement, and continuously improve scalable membership workflows
- Act as a key stakeholder in CRM and digital transformation projects
- Champion automation and operational efficiency across membership activity
- Collaborate across the organisation
- Work closely with commercial, events, marketing, and partnerships teams
- Support events through member engagement and on-the-ground coordination when required
- Provide clear reporting and insights to senior stakeholders
What You’ll Bring
- Proven experience in membership management, client services, account management, or a similar role
- Strong organisational skills with excellent attention to detail
- Confidence managing CRM systems, data reporting, and workflows
- A professional, empathetic approach to member relationships
- Experience working cross-functionally in a fast-paced organisation
- Clear written and verbal communication skills
- A proactive, solutions-focused mindset
- Experience within a membership organisation, trade body, professional association, or values-led environment is highly desirable.
To apply, please send your CV. Due to high application volume, only shortlisted candidates will be contacted within 10 working days.
Membership Experience Manager in London employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just a good fit for the role, but also for the culture. Tailor our answers to reflect their mission and goals!
✨Tip Number 3
Practice makes perfect! Let’s do mock interviews with friends or family. This helps us get comfortable with common questions and allows us to refine our responses, making sure we highlight our relevant experience.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can leave a lasting impression. We can reiterate our enthusiasm for the role and remind them why we’re the best choice for the Membership Experience Manager position.
We think you need these skills to ace Membership Experience Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Membership Experience Manager role. Highlight your experience in membership management and any relevant skills that align with the job description. We want to see how you can deliver that exceptional member experience!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you've improved member retention or engagement in previous roles. This will help us see the impact you can bring to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors – attention to detail is key in this role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Membership Bespoke
✨Know the Member Journey Inside Out
Before your interview, make sure you understand the entire member journey. Familiarise yourself with onboarding, retention, and renewal processes. This will help you demonstrate your knowledge and show how you can enhance the member experience.
✨Showcase Your Data Skills
Since this role involves managing CRM systems and data integrity, be prepared to discuss your experience with data reporting and workflows. Bring examples of how you've used data to drive engagement or identify opportunities in previous roles.
✨Emphasise Cross-Functional Collaboration
This position requires working closely with various teams. Be ready to share specific examples of how you've successfully collaborated across departments in the past. Highlight your communication skills and how they contributed to achieving common goals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and member relationship management. Think of scenarios where you've resolved member issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.