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- Tasks: Coordinate events and support volunteers to create engaging experiences.
- Company: Join a respected Chartered Membership Body with a vibrant team.
- Benefits: Enjoy 23 days holiday, private healthcare, and professional development support.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong organisational skills and experience with CRM systems required.
The predicted salary is between 33000 - 35000 £ per year.
Hybrid Working with 3 Days a Month at Central London Offices. Basic Salary £33,000-£35,000 dependant on experience. Benefits include 23 days holiday, group personal pension plan, private health care, employee assistance programme, life assurance, cycle scheme and support for professional development, including courses and qualifications.
Permanent, Full Time. An excellent opportunity for a Membership and Volunteers Coordinator to join a thriving and highly respected Chartered Membership Body.
The Membership and Volunteers Coordinator will work as part of a small but busy Groups and Volunteer team at the Institute. You’ll work closely with the Senior Volunteer Engagement Officer, the People Engagement and Projects Manager, and the wider team to support volunteers and ensure that automated event processes run smoothly and efficiently. You’ll play a key role in supporting the delivery of activity across the institute’s regional, national and special interest groups, contributing to a positive and engaging experience for both volunteers and members.
Acting as a key point of contact, you will manage queries, support event administration and help maintain efficient systems and processes. A central part of the role is overseeing group event registrations through the institute’s website and CRM system. You will manage the end-to-end process, from reviewing submissions to ensuring events are set up correctly and ready for booking. You’ll monitor automated workflows, liaise with groups, and take a proactive approach to resolving any issues that arise, working with the IT team where needed. You will also support the delivery of group communications, including coordinating and sending newsletters using Mailchimp, and tracking performance metrics such as open rates to inform improvements.
Key Objectives of Role
- Maintain and monitor online group event processes to ensure a smooth experience for groups and delegates
- Act as the first point of contact for group event queries and related communications
- Maintain regular contact with groups to support effective administration
- Manage the volunteer support inbox and ensure timely responses
- Coordinate and deliver group newsletters
Qualifications and Skills
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office, particularly Excel and PowerPoint
- Ability to manage multiple priorities with attention to detail
- Confidence working both independently and as part of a team
- Experience working with systems or databases, including running queries and reporting (e.g. CRM platforms)
- A proactive approach to problem-solving
- Strong relationship-building skills with a range of stakeholders
- Experience using CRM systems such as iMIS
- Experience with email marketing platforms such as Mailchimp
- Experience working with volunteers or membership organisations
- Experience updating website content
- Familiarity with social media platforms
Membership and Volunteers Coordinator in London employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership and Volunteers Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Membership and Volunteers Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow the organisations you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any new opportunities they might post.
✨Tip Number 3
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your skills in event administration and volunteer support can contribute to their mission. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Membership and Volunteers Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership and Volunteers Coordinator role. Highlight your relevant experience and skills that match the job description, especially your organisational and communication skills.
Showcase Your Experience with Volunteers: Since this role involves working closely with volunteers, share any past experiences you have in volunteer management or support. We want to see how you've engaged with volunteers and contributed to their positive experiences.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Membership Bespoke
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Membership and Volunteers Coordinator role. Familiarise yourself with the key objectives and responsibilities mentioned in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial for this position, prepare examples that demonstrate your ability to communicate effectively. Think of times when you’ve successfully managed queries or coordinated communications, especially with volunteers or members.
✨Be Ready to Discuss Systems and Processes
The role involves managing event registrations and using CRM systems. Brush up on your experience with these tools, particularly iMIS and Mailchimp. Be prepared to discuss how you’ve used these systems in the past to improve processes or solve problems.
✨Demonstrate Your Proactive Problem-Solving
They’re looking for someone who can take initiative and resolve issues as they arise. Think of specific examples where you’ve identified a problem and taken steps to address it. This will show that you have the proactive approach they value.