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- Tasks: Provide expert support to healthcare professionals in a dynamic contact centre.
- Company: Not-for-profit organisation dedicated to supporting UK healthcare professionals.
- Benefits: Competitive salary, private medical insurance, flexible working, and generous annual leave.
- Why this job: Make a real difference by helping medical and dental professionals thrive.
- Qualifications: Strong communication skills and a passion for supporting healthcare professionals.
- Other info: Join a collaborative team with excellent career development opportunities.
The predicted salary is between 32678 - 32678 £ per year.
Location: Office-based in Canary Wharf, Central London during the first year. Hybrid working: Flexible/hybrid working arrangements available after the first year.
Basic Salary £32,678 plus benefits:
- Annual leave 22 days plus Bank Holidays
- Private medical insurance (currently with BUPA) – benefit in kind
- Season ticket loan scheme
- Enhanced Maternity and paternity pay
- Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme
- Company sick pay (after 3 months service) = 13 weeks
- Group Income protection insurance applies after 2 years continuous service
- Ride to work scheme
- Employee assistance programme
- Holiday purchase scheme (up to 5 days)
Full Time, Permanent
Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential.
Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Helpdesk Advisor.
Overview: They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions. Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.
Essential Criteria:
- Excellent verbal and written communication skills, including accurate grammar and spelling
- The ability to absorb, retain and apply complex information – an excellent memory is essential
- High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions
- Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
- High attention to detail and a commitment to accuracy
- Strong problem solving and critical thinking skills
- Resilience and the ability to work under pressure
- Self-motivated with a strong work ethic and a commitment to self-development
- A team player who contributes positively to a supportive and collaborative culture
- Open to feedback and a willingness to learn
- A genuine interest in supporting the UK medical and dental professions
- Ability to work in a professional, structured environment, with professional behaviour and conduct
To apply to this role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Insurance Advisor in London employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Advisor in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the services they provide. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Show off your emotional intelligence! Be prepared to share examples of how you've demonstrated empathy and professionalism in past roles. This will highlight your ability to connect with members and provide the support they need.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Insurance Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Insurance Advisor. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since excellent verbal and written communication is key, ensure your application is clear and free from errors. Use professional language but let your personality shine through – we love a bit of character!
Demonstrate Empathy: In your application, share examples of how you've shown empathy and understanding in past roles. This is super important for us as we support healthcare professionals, so let us know how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at Membership Bespoke
✨Know Your Stuff
Make sure you understand the role of an Insurance Advisor inside out. Familiarise yourself with the key responsibilities and the essential criteria listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since the role requires high emotional intelligence, prepare examples from your past experiences where you've demonstrated empathy and professionalism. Think about situations where you’ve helped someone in need or resolved a conflict, as these stories will resonate well during the interview.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This not only shows respect but also allows you to respond more accurately. You might even want to practice this skill with a friend beforehand to ensure you’re ready to engage fully.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company culture, team dynamics, or how success is measured in the role. It demonstrates your interest and helps you gauge if the company is the right fit for you.
