At a Glance
- Tasks: Lead strategic insights and improve member engagement using data analysis.
- Company: Join a leading professional membership organisation with a strong influence in its sector.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to innovate and develop within a supportive team.
- Why this job: Make a real impact by enhancing member experiences and driving operational efficiency.
- Qualifications: Experience in data analysis, CRM systems, and strong organisational skills required.
The predicted salary is between 36900 - 45100 £ per year.
Our client, a leading professional membership organisation operating at the heart of a high-profile and influential sector, is seeking an experienced Strategic Insights Manager to join its Relationship Management team.
This is a broad and varied role combining member insight and analysis, operational oversight, governance, project management and process improvement. You will use data to inform decision-making, strengthen the member experience and improve engagement and retention, while also overseeing core membership administration processes and systems.
You will lead the strategic development roadmap for the organisation’s membership relationship management system, manage one direct report and retain hands-on responsibility for a small portfolio of member relationships. You will also own and deliver the sponsorship budget for a number of established member networks.
- Analyse membership trends, demographics, engagement, retention and participation data.
- Identify emerging risks and opportunities to improve member satisfaction and operational performance.
- Use data and insight to support strategic planning and decision-making.
- Work closely with Finance, Marketing and Operations colleagues to align reporting and member intelligence.
- Maintain the accuracy and integrity of data held within the membership database and CRM/MRM system.
- Ensure compliance with organisational policies, data protection requirements and governance standards.
- Lead continuous improvement projects to streamline processes and increase operational efficiency.
- Manage, support and develop an analyst-level administrator, allocating workloads and monitoring performance.
- Own and deliver the sponsorship budget for member networks, identifying new and innovative sponsorship opportunities.
Experience within membership services, operations, business analysis or a similarly data-led environment.
Strong analytical and reporting skills, with the ability to translate data into clear, actionable insights.
Experience using CRM or membership relationship management systems.
Advanced Excel skills and experience with reporting or data visualisation tools such as Power BI or Tableau.
Experience using AI tools such as Microsoft Copilot, ChatGPT or Claude.
Excellent organisational, problem-solving and project management skills.
Experience gained within a trade association, professional body, subscription organisation or other member-led environment would be particularly advantageous, as would an understanding of GDPR and data governance.
Insights Manager - Fully Remote in London employer: Membership Bespoke
As a leading professional membership organisation, we pride ourselves on fostering a collaborative and inclusive work culture that values innovation and continuous improvement. Our fully remote role as an Insights Manager offers you the opportunity to make a significant impact on member engagement while enjoying flexible working arrangements and a commitment to your professional development. Join us to be part of a dynamic team dedicated to enhancing the member experience through data-driven insights and strategic initiatives.
