At a Glance
- Tasks: Handle member enquiries and support event-related queries in a fast-paced environment.
- Company: Join a professional membership organisation with a focus on customer service.
- Benefits: Earn £14.00 per hour with a hybrid working arrangement and immediate start.
- Other info: Diverse and inclusive workplace committed to equality.
- Why this job: Make a difference by providing excellent customer service and supporting member engagement.
- Qualifications: Experience in customer service or call centre roles, and confident with CRM systems.
The predicted salary is between 14 - 14 £ per hour.
Location: Hybrid Working
Pay Rate: £14.00 per hour
Contract: Temporary (6–8 Weeks)
Hours: Full-Time
Start ASAP
Our client, a professional membership organisation, is looking for a proactive and customer-focused Membership Executive to join a busy membership team on a temporary basis for 6–8 weeks.
This role sits within a fast-paced, call centre-style environment and requires someone who is comfortable handling a high volume of member enquiries while providing excellent customer service. Alongside membership administration, you will support members with event-related enquiries, registrations, and administrative processes.
- Act as the first point of contact for member enquiries via telephone and email.
- Update and maintain membership and event records within the CRM system.
- Support member engagement and retention activities.
- Deliver excellent customer service while working to service standards and team targets.
Previous experience within a membership, customer service, contact centre, or call centre environment.
Confident using CRM systems and Microsoft Office applications.
A positive, flexible, and professional approach to customer service.
If you have strong customer service and administration experience and enjoy working in a fast-paced membership environment, we'd love to hear from you. Apply today with your CV for immediate consideration.
Membership Bespoke is acting as a recruitment partner on behalf of our client. Applications are welcomed from candidates of all backgrounds and we are committed to promoting equality, diversity and inclusion throughout the recruitment process.
Customer Services Team Leader - Chief Executive - Customer services in London employer: Membership Bespoke
Membership Bespoke is an exceptional employer, offering a dynamic work environment in the heart of Central London. With a strong focus on employee development and a hybrid working model, we provide our team with the flexibility to thrive while enjoying competitive salaries, commission opportunities, and comprehensive benefits. Join us to lead impactful membership growth initiatives and engage with a passionate community, all while being part of a supportive and collaborative culture that values innovation and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader - Chief Executive - Customer services in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Membership Bespoke. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Membership Bespoke before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Team Leader - Chief Executive - Customer services in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Membership Bespoke:Your cover letter is your chance to shine! Tell us why you want to work at Membership Bespoke specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Membership Bespoke!
How to prepare for a job interview at Membership Bespoke
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
