At a Glance
- Tasks: Support member engagement and retention while managing complex enquiries in a busy team.
- Company: Leading professional membership organisation with a focus on outstanding member experience.
- Benefits: Competitive hourly rate, hybrid working, and immediate start available.
- Other info: Opportunity for growth and to support exciting membership events.
- Why this job: Join a respected organisation and make a real impact on member satisfaction.
- Qualifications: Experience in membership organisations and strong customer service skills required.
The predicted salary is between 16.5 - 16.5 £ per hour.
Membership Bespoke is recruiting on behalf of a leading professional membership organisation for an experienced Senior Membership Executive to join their membership team on a 3-month temporary contract, starting as soon as possible. This is an excellent opportunity for an experienced membership professional who enjoys delivering an outstanding member experience, supporting engagement and retention initiatives, and acting as a senior point of contact for member enquiries.
About the Role
Working within a busy membership team, you will play a key role in supporting member acquisition, engagement and retention activities while ensuring a seamless member journey across multiple touchpoints. You will act as an escalation point for complex membership queries, support membership campaigns, maintain accurate member records and help deliver a high-quality service to members and prospective members alike. The role also includes supporting membership-related events, digital platforms and internal processes, whilst providing guidance and support to colleagues within the team.
Key Responsibilities
- Managing complex membership enquiries and acting as a senior escalation point
- Supporting member engagement, retention and acquisition initiatives
- Monitoring member activity and identifying opportunities to improve retention
- Processing membership payments and supporting renewal activity
- Maintaining accurate membership and payment records within the CRM
- Supporting onboarding and ongoing engagement through digital membership platforms
- Assisting with membership events and helping maximise member participation
- Producing reports, insights and recommendations to support decision making
- Supporting colleagues with training, guidance and technical troubleshooting
- Ensuring processes and member data are maintained in line with best practice and GDPR requirements
About You
To be successful in this role, you will have:
- Previous experience working within a membership organisation
- Strong customer service experience within a high-volume environment
- Experience using CRM systems and managing member data
- Knowledge of membership renewals, payments and reconciliations
- Excellent communication and stakeholder management skills
- Strong organisational skills and attention to detail
- The ability to manage multiple priorities in a fast-paced environment
- Experience supporting colleagues, mentoring team members or acting as an escalation point
Desirable Experience
- Experience supporting online member communities
- Experience working with volunteers, networks or professional communities
- Exposure to membership engagement campaigns and member events
Package
- 3-month temporary contract
- Immediate start available
- Hybrid working arrangement
- Competitive hourly rate
- Opportunity to work with a respected membership organisation
To apply, please send your CV today.
Chief Executive Officer (Temporary) in London employer: Membership Bespoke
Join a leading professional membership organisation that values its employees and fosters a collaborative work culture. With a focus on member engagement and retention, this role offers the chance to make a meaningful impact while enjoying a hybrid working arrangement and competitive pay. The company is committed to employee growth, providing opportunities for mentorship and skill development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Executive Officer (Temporary) in London
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Membership Bespoke and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Chief Executive Officer (Temporary) in London
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Membership Bespoke. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Adaptability
Given that this is a temporary HR role at Membership Bespoke, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Membership Bespoke uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Membership Bespoke.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Membership Bespoke.
