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- Tasks: Lead the membership strategy and enhance member experience through data-driven insights.
- Company: A respected national membership organisation focused on member-first values.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to transforming member experiences.
- Why this job: Shape the future of a national organisation and make a real impact for members.
- Qualifications: Senior experience in membership or customer engagement roles, with strong data and digital skills.
The predicted salary is between 58000 - 76000 £ per year.
A prominent national membership body is seeking an outstanding Head of Membership to lead its shift towards a truly member‑first, insight‑driven and digitally enabled future. This is a strategic leadership role at the heart of organisational transformation - ideal for someone who combines commercial focus with empathy, data literacy and a deep understanding of what great member experience looks like.
The Role
- Lead the evolution of the membership strategy, ensuring every decision starts with member need.
- Build a modern insight and data capability that drives segmentation, personalisation and service improvement.
- Redesign member journeys and value propositions to reflect different business lifecycles and regional contexts.
- Strengthen national‑to‑local engagement, community building and structured member listening.
- Champion digital transformation, introducing AI and automation to enhance services and reduce manual workload.
- Drive growth, retention and engagement through clear KPIs, account management and continuous improvement.
- Lead and develop a high‑performing team, fostering a collaborative, member‑centred culture.
About You
You bring senior experience in membership, customer experience or engagement roles, ideally within an association or professional body. You’re skilled at turning insight into strategy, improving service models and leading transformation across people, processes and technology. You’re confident with CRM systems (ideally Salesforce), data, and modern digital tools. Above all, you’re collaborative, pragmatic and passionate about delivering meaningful value for members. Experience supporting SMEs, leading consultancy-style services or working within healthcare or regulated sectors would be an advantage.
Why This Role Matters
This is a rare opportunity to shape the future of a respected national organisation and ensure members feel heard, supported and represented. If you’re a strategic, forward‑thinking leader with a strong member‑first ethos, this role offers the scope to make a significant impact.
Apply today!
Head of Membership Team employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Membership Team
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at the organisation you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to show how your experience aligns with their member-first approach. We want to see that you get what they’re all about!
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used insights to drive strategy in past roles. This is key for a position focused on member engagement and digital transformation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Membership Team
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to reflect the values and needs of the membership organisation. Show us that you get what it means to be member-first!
Showcase Your Experience: Highlight your relevant experience in membership or customer engagement roles. Use specific examples to demonstrate how you've turned insights into actionable strategies. We want to see how you've made a difference in previous positions!
Be Data-Driven: Since this role is all about insight-driven decision-making, make sure to mention your familiarity with data and CRM systems. Share any experiences where you've used data to improve member experiences or drive growth.
Keep It Professional Yet Personal: While we love a professional tone, don’t shy away from letting your personality shine through. We’re looking for someone who’s not just qualified but also passionate about making a meaningful impact for members. Apply through our website and let us see the real you!
How to prepare for a job interview at Membership Bespoke
✨Know Your Members
Before the interview, dive deep into understanding the membership organisation's current strategies and member needs. Familiarise yourself with their existing member journeys and think about how you can enhance them. This will show your commitment to a member-first approach.
✨Showcase Your Data Savvy
Be prepared to discuss your experience with data literacy and CRM systems, especially Salesforce. Bring examples of how you've used data to drive insights and improve member experiences in previous roles. This will highlight your ability to lead the evolution of their membership strategy.
✨Emphasise Collaboration
This role requires a collaborative spirit, so be ready to share examples of how you've fostered teamwork in past positions. Discuss how you’ve built high-performing teams and engaged members at both national and local levels, showcasing your leadership style.
✨Champion Digital Transformation
Prepare to talk about your vision for digital transformation within membership organisations. Share specific instances where you've introduced AI or automation to enhance services. This will demonstrate your forward-thinking approach and alignment with their goals for a digitally enabled future.