At a Glance
- Tasks: Create and grow vibrant member communities, driving engagement and collaboration.
- Company: Leading professional membership organisation with a focus on community building.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to building thriving professional communities.
- Why this job: Make a real impact by fostering connections and enhancing member experiences.
- Qualifications: Proven experience in community management and member engagement.
The predicted salary is between 49500 - 60500 £ per year.
Location: Predominantly home based, with attendance at the Harpenden, Hertfordshire office approximately twice per month.
Permanent, Full Time. Membership Bespoke is recruiting for a Head of Membership Communities on behalf of a leading professional membership organisation. This is an exciting opportunity for an experienced membership professional with a strong track record of creating, developing and growing member communities. The organisation has recently introduced a new member platform with community functionality, and a major priority for this role will be turning this into active, engaged and valuable professional communities.
The Role
Working closely with the Managing Director and as part of the Senior Leadership Team, you will take ownership of membership engagement, communities, experience, retention and growth. A key focus will be developing the organisation's member communities, creating opportunities for members to connect, collaborate, network, share knowledge and become more actively involved.
Key Responsibilities
- Create, develop and grow active member communities
- Lead the rollout and growth of communities through the new member platform
- Increase member participation, interaction and engagement
- Develop communities across different member groups, career stages and professional interests
- Create opportunities for members to network, collaborate and share knowledge
- Develop mentoring, events, roundtables and other community-led initiatives
- Recruit and engage volunteers, ambassadors and community champions
- Drive membership engagement, retention, renewals and growth
- Improve the overall member journey, proposition and experience
- Use member feedback, CRM/AMS data and insights to improve engagement
- Lead and develop a small Membership Services team
About You
We are particularly keen to hear from established membership professionals who have hands-on experience of building and managing member or professional communities. Community management experience is essential for this appointment.
You will ideally bring:
- Proven experience creating, developing and growing member communities
- Experience driving participation and engagement within professional or membership communities
- Strong membership and engagement experience within a professional body, trade association, institute or similar organisation
- Experience using online member/community platforms to increase engagement
- Evidence of improving member engagement, retention, growth or value
- Experience developing initiatives such as mentoring, networking, member groups or ambassador programmes
- Confidence taking ownership, introducing new ideas and turning them into action
- Strong relationship-building skills with members, volunteers and senior stakeholders
This role would suit someone who understands that successful membership is about more than communications and renewals - it is about building thriving communities that members actively want to be part of.
Head of Membership Communities employer: Membership Bespoke
Membership Bespoke is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With flexible working arrangements and a strong focus on governance within a senior leadership environment, employees benefit from competitive salaries, comprehensive health plans, and a supportive atmosphere that encourages innovation and collaboration. Located in London, the company provides unique opportunities to engage with influential stakeholders while shaping high-quality governance practices.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Membership Communities
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Membership Bespoke.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Membership Bespoke.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Membership Bespoke.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Membership Bespoke. Apply directly through us to stand out!
We think you need these skills to ace Head of Membership Communities
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Membership Bespoke. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Membership Communities, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Membership Bespoke
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Membership Bespoke. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
