Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance member services and drive operational efficiencies.
- Company: Join a globally recognized not-for-profit professional membership association committed to continuous learning.
- Benefits: Enjoy a competitive salary up to £80,000 with excellent benefits and remote work options.
- Why this job: Make a real impact by improving member experiences and engagement across diverse global teams.
- Qualifications: Extensive experience in membership management and a strong data-driven approach required.
- Other info: This is a full-time, permanent role with some travel; apply by February 14, 2025.
The predicted salary is between 48000 - 80000 £ per year.
Head of Member Services
Globally Recognised Professional Membership Organisation
Home Based with some travel
Basic Salary Up to £80,000 depending on experience with excellent benefits
Full Time, Permanent
Closing date is Friday 14th of February 2025 at 12.00pm
Our client a globally recognised not-for-profit professional membership associationwho have a commitment to continuous learning, thought leadership, and community engagement and who empower professionals and organisations across various industries and geographies is currently seeking to appoint a Head of Member Services
The Role of Head of Member Services
Seeking a Head of Member Services to lead an existing team and drive operational efficiencies and best practice. The ideal candidate will have experience in membership management and engagement, with experience of creating a best-in-class member experience.
They should be confident with increasing our individual membership, improving member retention and will need to work closely with our regional teams who support and manage corporate membership accounts around the world.
This role will report directly to the Chief Operating Officer and will require you to work with multiple stakeholders and business units across the Association.
Key Attributes
Vision & Strategy: Ability to develop and implement long-term strategies that align with the organization\’s mission and goals
Leadership Excellence: Proven track record of leading teams, fostering a culture of collaboration and innovation.
Global Perspective: Experience managing global teams and understanding the complexities of operating in different regions and cultures.
Member-Centric Approach: Deep understanding of customer experience and the ability to drive initiatives that enhance member engagement and satisfaction.
Data-Driven Decision Making: Strong analytical skills and experience with data analysis tools, such as Power BI, to inform decision making.
Operational Efficiency: Ability to streamline processes and drive operational efficiencies across the organization
Person Specification
Extensive experience in the membership sector managing membership management functions.
Very process driven approach, ensuring systems and processes deliver data integrity and a seamless experience for members and learners.
Manage the Member Services team and Community Manager to ensure 24×7 global coverage and ensure KPIs and SLAs are exceeded.
Create an operational plan for member retention, attracting new members and conversion of guest to paid members to achieve the membership targets each year.
Support the project team during the 2025 transition to a new CRM platform – Pixl8, website and member portal, ensuring strong adoption across the Association and becoming the CRM platform – Pixl8 business owner.
Work with the BI Manager to understand member data and trends, using the data to identify areas of opportunity and implementing actions to further grow the membership and increase engagement across all membership levels.
Skilled in building and maintaining relationships with key stakeholders, including members, partners and internal teams.
Work with the marketing team to deliver a member communications strategy that ensures all members are well informed regarding initiatives, resources and events to drive active engagement.
Own the member user experience and user journeys through the website, ensuring a simple user journey with no obstacles.
Provide advice and support to the business development teams who manage the corporate membership portfolio.
High level of IT literacy, including experience with Microsoft Office and CRM systems.
To apply to this role please send your CV.
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Head of Membership employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Membership
✨Tip Number 1
Familiarize yourself with the latest trends in membership management and engagement. Understanding what makes a best-in-class member experience will help you stand out as a candidate who can drive operational efficiencies.
✨Tip Number 2
Highlight your leadership experience by sharing specific examples of how you've successfully led teams in the past. This role requires someone who can foster collaboration and innovation, so be ready to discuss your approach to team management.
✨Tip Number 3
Demonstrate your global perspective by discussing any experience you have managing teams across different regions or cultures. This will show that you understand the complexities of operating in a global environment.
✨Tip Number 4
Prepare to discuss your data-driven decision-making skills. Be ready to share how you've used data analysis tools like Power BI to inform your strategies and improve member engagement in previous roles.
We think you need these skills to ace Head of Membership
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Membership position. Understand the key responsibilities and attributes required, such as leadership excellence and a member-centric approach.
Tailor Your CV: Customize your CV to highlight your experience in membership management and engagement. Emphasize any relevant achievements that demonstrate your ability to enhance member experiences and drive operational efficiencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vision and strategy for the role. Discuss how your background aligns with the organization's mission and how you plan to improve member retention and engagement.
Highlight Data-Driven Skills: Make sure to mention your analytical skills and experience with data analysis tools like Power BI. Provide examples of how you've used data to inform decision-making and drive initiatives in previous roles.
How to prepare for a job interview at Membership Bespoke
✨Show Your Leadership Skills
As a Head of Member Services, you'll need to demonstrate your leadership excellence. Prepare examples of how you've successfully led teams in the past, fostering collaboration and innovation. Highlight any specific strategies you've implemented that align with organizational goals.
✨Understand Membership Management
Make sure you have a solid grasp of membership management functions. Be ready to discuss your experience in improving member retention and engagement. Share specific initiatives you've led that resulted in increased membership or enhanced member experiences.
✨Data-Driven Insights
Since this role requires strong analytical skills, be prepared to discuss how you've used data analysis tools like Power BI in your previous roles. Provide examples of how data has informed your decision-making and led to operational efficiencies.
✨Global Perspective
Given the global nature of the organization, it's crucial to showcase your understanding of different cultures and regions. Share experiences where you've managed global teams or worked on international projects, emphasizing your ability to navigate complexities in diverse environments.
