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For Companies At a Glance
- Tasks: Lead global membership growth and engagement strategies while managing a multicultural team.
- Company: Join a fast-growing, not-for-profit organisation shaping the future of urban living.
- Benefits: Enjoy remote work flexibility, a competitive salary, and excellent perks.
- Why this job: Make a real impact in global communities and collaborate with top professionals.
- Qualifications: 8-10+ years in membership management; strong leadership and analytical skills required.
- Other info: Multilingual abilities or international experience are a plus!
The predicted salary is between 41400 - 69000 £ per year.
Global Membership Director
Internationally Recognised Professional Membership Organisation
Location: Remote
Basic Salary: Up to £69,000 depending on experience, plus excellent benefits
Full Time, Permanent
Global membership experience is a MUST! Experience of travelling internationally to meet members, attend events and other key stakeholder meetings is essential. This is a truly global role for someone who is expert in membership growth and retention.
Our client
An internationally recognised and fast-growing not-for-profit membership organisation committed to advancing innovation, knowledge-sharing, and best practice in the built environment sector. With a global footprint and ambitious Vision 2030 strategy, they are dedicated to shaping the future of urban living through community, collaboration, and leadership.
The Role – Global Membership Director
We are seeking a passionate and strategic Global Membership Director to lead the development and delivery of a world-class membership experience. Reporting directly to the Chief Operating Officer and working closely with senior leadership and regional offices, the successful candidate will drive global membership acquisition, retention, engagement, and value delivery. This is a senior leadership position, ideal for a data-informed, collaborative professional with deep experience in scaling and optimising global membership strategies.
Key Responsibilities
Membership Growth & Strategy
Develop and implement a global strategy to acquire, retain, and grow membership across multiple regions
Lead and motivate a multicultural team to exceed key performance indicators and growth targets
Analyse trends and data to identify market opportunities
Member Engagement & Value
Design and oversee initiatives that increase member satisfaction and foster community
Ensure consistent and high-quality delivery of member benefits, tailored to regional needs
Oversee all aspects of member communications and service experience
Data & Insight
Use CRM and analytics tools to track behaviours, identify trends, and drive strategic decisions
Report on key membership metrics and provide insights to senior stakeholders
Collaboration & Advocacy
Work cross-functionally with teams across marketing, product, events, partnerships, and technology
Represent the voice of the member in key internal discussions
Operations & Budget Management
Manage membership budget, forecasts, and ROI
Lead the adoption of new systems and processes to improve membership operations
Person Specification
8–10+ years of experience in membership management or community engagement in a global, multicultural setting
Proven track record of scaling membership programs and improving member value
Strong leadership, team development, and stakeholder engagement skills
Bachelor’s degree in Business, Marketing, Communications or similar
Experience using CRM platforms (e.g. Salesforce) and digital engagement strategies
Exceptional communication, analytical, and strategic thinking abilities
Experience working in or with non-profit organisations, associations, or SaaS platforms is desirable
Multilingual capabilities or international experience a plus
Why Apply?
Play a central role in a mission-driven organisation with a global voice
Collaborate with world-leading professionals across disciplines
Help shape a better future for global communities through smarter urban development
Enjoy a collaborative and flexible work culture with excellent benefits
To apply for this role, please send your CV
Due to the volume of applications, we are only able to contact successful applicants. If you do not hear from us within 10 working days, please consider your application unsuccessful on this occasion.
Global Membership Director employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Membership Director
✨Tip Number 1
Network with professionals in the membership sector, especially those who have experience in global roles. Attend industry events or webinars to connect with potential colleagues and learn about best practices in membership growth and retention.
✨Tip Number 2
Familiarise yourself with the latest trends in membership organisations, particularly in the built environment sector. Understanding current challenges and innovations will help you demonstrate your expertise during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully scaled membership programmes in previous roles. Highlight your strategic thinking and data-driven decision-making skills to show how you can contribute to our ambitious Vision 2030 strategy.
✨Tip Number 4
Showcase your multicultural experience and language skills, if applicable. This role requires working with diverse teams and members globally, so demonstrating your ability to engage with different cultures will set you apart.
We think you need these skills to ace Global Membership Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your global membership experience and any relevant achievements in membership growth and retention. Use specific metrics to demonstrate your impact.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation's mission. Discuss your strategic vision for membership growth and how your experience aligns with their goals.
Highlight Relevant Skills: Emphasise your leadership, analytical, and communication skills in your application. Mention your experience with CRM platforms and any multilingual capabilities that could benefit the role.
Showcase International Experience: If you have experience travelling internationally for work, make sure to include this in your application. Highlight any specific events or stakeholder meetings you've attended that relate to membership engagement.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Global Experience
Make sure to highlight your international experience in membership management. Discuss specific instances where you've successfully engaged with members from diverse backgrounds and how that has contributed to membership growth.
✨Demonstrate Data-Driven Decision Making
Prepare to discuss how you've used data and analytics tools, like CRM platforms, to inform your strategies. Be ready to share examples of how you've identified trends and made strategic decisions based on insights.
✨Emphasise Leadership Skills
As this role involves leading a multicultural team, be prepared to talk about your leadership style. Share experiences where you've motivated teams to exceed performance targets and how you foster collaboration across different regions.
✨Understand the Organisation's Vision
Familiarise yourself with the organisation's Vision 2030 strategy and be ready to discuss how your vision aligns with theirs. Show enthusiasm for their mission and articulate how you can contribute to shaping the future of urban living.
