At a Glance
- Tasks: Engage with members, provide tailored support, and enhance their experience.
- Company: Join a purpose-driven membership organisation focused on member success.
- Benefits: Enjoy a hybrid work model, competitive salary, and excellent perks.
- Other info: Opportunity to work with a collaborative team in a dynamic environment.
- Why this job: Make a real impact by building relationships and enhancing member satisfaction.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 28000 - 33000 £ per year.
2 days ago Be among the first 25 applicants
This range is provided by Membership Bespoke. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Membership Bespoke
Co-Founder of Membership Bespoke, highly experienced international staffing specialist for associations and the membership sector
Customer Success Executive
UK Membership Organisation
Stockton-on-Tees – 4 Days Office, 1 Day Home
Salary: £28,000-£33,000 dependent on experience, plus excellent benefits
Full-Time | Permanent
A well-established and purpose-driven membership organisation is currently seeking a proactive and personable Customer Success Executive to help build strong member relationships and ensure members are receiving maximum value from their membership.
The Role of Customer Success Executive
This is a key member-facing role where you will act as an account manager across a portfolio of members. You'll serve as the main point of contact, delivering tailored support, personalised guidance, and proactive outreach to enhance engagement, satisfaction, and retention.
Key Responsibilities
- Proactively engage with a portfolio of member organisations via phone, video calls, email, and face-to-face meetings
- Build rapport and trust by establishing regular contact and understanding member needs
- Ensure member records are kept up-to-date in the CRM system
- Promote membership benefits such as events, resources, and learning programmes
- Support onboarding for new members to ensure they are fully integrated into the community
- Work closely with internal teams to align messaging and enhance the member experience
- Track interactions and feedback to help shape member engagement strategy
- Experience in a customer-facing, account management or membership engagement role
- Excellent interpersonal and communication skills, with the ability to build trust and rapport across a range of stakeholders
- Confident in delivering outbound communications and promoting services in a consultative, value-led way
- Organised, detail-oriented, and able to manage multiple priorities simultaneously
- A collaborative and flexible mindset with a focus on providing solutions
- Experience working within membership bodies, professional associations or the technology sector
- Proficiency in using CRM systems to manage contact and engagement data
- Familiarity with platforms such as Zoom and Microsoft Teams
- Awareness of enterprise software or B2B technology environments
To apply for the role, please send your CV
Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Seniority level
Seniority level
Associate
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Full-time
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Sales, Business Development, and Customer ServiceIndustries
Non-profit Organizations
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#J-18808-LjbffrCustomer Success Executive in Stockton-on-Tees employer: Membership Bespoke
As a well-established and purpose-driven membership organisation, we pride ourselves on fostering a collaborative and supportive work culture that prioritises employee growth and development. Located in Stockton-on-Tees, our team enjoys a flexible working arrangement of four days in the office and one day at home, alongside a competitive salary and excellent benefits, making it an ideal environment for those looking to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Stockton-on-Tees
✨Tip Number 1
Familiarise yourself with the membership organisation's values and mission. Understanding their purpose will help you align your approach when engaging with potential members, showcasing how you can enhance their experience.
✨Tip Number 2
Practice your communication skills, especially in a consultative manner. Role-play scenarios where you promote membership benefits and handle member queries to build confidence in delivering tailored support.
✨Tip Number 3
Get comfortable with CRM systems if you aren't already. Familiarity with these tools will not only help you manage member interactions effectively but also demonstrate your readiness to hit the ground running.
✨Tip Number 4
Network with professionals in the membership sector. Attend relevant events or webinars to gain insights into best practices and trends, which can be beneficial during interviews and discussions about member engagement strategies.
We think you need these skills to ace Customer Success Executive in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer-facing roles, account management, or membership engagement. Use specific examples that demonstrate your interpersonal and communication skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer success and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to build rapport and trust with members.
Highlight Relevant Experience:In your application, emphasise any experience you have with CRM systems, as well as your familiarity with platforms like Zoom and Microsoft Teams. This will show that you are prepared for the technical aspects of the role.
Follow Up:After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This demonstrates your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Interpersonal Skills
As a Customer Success Executive, you'll need to build strong relationships with members. During the interview, demonstrate your excellent communication skills by engaging in active listening and responding thoughtfully to questions.
✨Familiarise Yourself with CRM Systems
Since managing member records is crucial for this role, be prepared to discuss your experience with CRM systems. If you have specific examples of how you've used these tools to enhance member engagement, share them!
✨Highlight Your Problem-Solving Abilities
The role requires a collaborative mindset focused on providing solutions. Think of instances where you've successfully resolved issues for customers or members and be ready to explain your approach during the interview.
✨Research the Organisation's Membership Benefits
Understanding the specific benefits offered by the organisation will help you tailor your responses. Be ready to discuss how you would promote these benefits to enhance member satisfaction and retention.
