At a Glance
- Tasks: Join our contact centre to provide expert support to healthcare professionals.
- Company: A not-for-profit, member-owned entity supporting UK healthcare professionals.
- Benefits: Enjoy a competitive salary, hybrid working, private medical insurance, and generous leave.
- Other info: Full-time, permanent role with opportunities for personal growth and development.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, emotional intelligence, and a passion for helping others are essential.
The predicted salary is between 26700 - 39600 € per year.
Location: Office-based in Canary Wharf, Central London during the first year. Hybrid working: Flexible/hybrid working arrangements available after the first year.
Basic Salary £31,726 plus benefits:
- Annual leave 22 days plus Bank Holidays
- Private medical insurance (currently with BUPA) – benefit in kind
- Season ticket loan scheme
- Enhanced Maternity and paternity pay
- Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age)
- Life cover benefits also apply if member of pension scheme
- Company sick pay (after 3 months service) = 13 weeks
- Group Income protection insurance applies after 2 years continuous service
- Ride to work scheme
- Employee assistance programme
- Holiday purchase scheme (up to 5 days)
Full Time, Permanent
Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential.
Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Customer Service Executive.
Overview: They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions. Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.
Essential Criteria:
- Excellent verbal and written communication skills, including accurate grammar and spelling
- The ability to absorb, retain and apply complex information – an excellent memory is essential
- High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions
- Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
- High attention to detail and a commitment to accuracy
- Strong problem solving and critical thinking skills
- Resilience and the ability to work under pressure
- Self-motivated with a strong work ethic and a commitment to self-development
- A team player who contributes positively to a supportive and collaborative culture
- Open to feedback and a willingness to learn
- A genuine interest in supporting the UK medical and dental professions
- Ability to work in a professional, structured environment, with professional behaviour and conduct
To apply to this role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Slough
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the medical and dental professions. Understanding the challenges and needs of these professionals will help you connect better during interviews and demonstrate your genuine interest in supporting them.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you refine your ability to listen actively and respond empathetically, which are crucial for a Customer Service Executive role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will highlight your critical thinking skills and resilience under pressure.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Customer Service Executive in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, particularly in contact centres. Emphasise your communication skills and any experience you have with the medical or dental professions.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for supporting healthcare professionals. Mention specific examples of how you've demonstrated empathy and problem-solving skills in previous roles.
Highlight Key Skills:In your application, focus on the essential criteria listed in the job description. Use bullet points to clearly outline your verbal and written communication skills, attention to detail, and ability to work under pressure.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent verbal and written communication is key. Prepare to demonstrate your ability to articulate clearly and accurately during the interview. Consider practising common interview questions with a friend to refine your responses.
✨Demonstrate Empathy and Emotional Intelligence
This role requires high levels of emotional intelligence. Be ready to share examples from your past experiences where you successfully handled difficult situations with empathy and professionalism. This will show that you understand the importance of member support.
✨Highlight Your Problem-Solving Skills
Prepare to discuss specific instances where you've effectively solved problems or dealt with challenging customer queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your critical thinking abilities.
✨Express Your Interest in the Medical Field
Since the company supports healthcare professionals, it’s beneficial to express your genuine interest in the medical and dental professions. Research recent developments in these fields and be prepared to discuss how you can contribute to supporting their members.
