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For Companies At a Glance
- Tasks: Engage with members, provide tailored support, and enhance their experience.
- Company: Join a purpose-driven membership organisation focused on member value and engagement.
- Benefits: Enjoy a competitive salary, flexible work options, and excellent perks.
- Why this job: Be part of a collaborative team that values your input and fosters personal growth.
- Qualifications: Experience in customer service or account management is essential; strong communication skills are a must.
- Other info: Work 4 days in the office and 1 day from home for a balanced lifestyle.
The predicted salary is between 24000 - 39600 £ per year.
Customer Executive
UK Membership Organisation
Stockton-on-Tees – 4 Days Office, 1 Day Home
Salary: £28,000-£33,000 dependent on experience, plus excellent benefits
Full-Time | Permanent
A well-established and purpose-driven membership organisation is currently seeking a proactive and personable Customer Executive to help build strong member relationships and ensure members are receiving maximum value from their membership.
The Role of Customer Executive
This is a key member-facing role where you will act as an account manager across a portfolio of members. You\’ll serve as the main point of contact, delivering tailored support, personalised guidance, and proactive outreach to enhance engagement, satisfaction, and retention.
Key Responsibilities
- Proactively engage with a portfolio of member organisations via phone, video calls, email, and face-to-face meetings
- Build rapport and trust by establishing regular contact and understanding member needs
- Ensure member records are kept up-to-date in the CRM system
- Promote membership benefits such as events, resources, and learning programmes
- Support onboarding for new members to ensure they are fully integrated into the community
- Work closely with internal teams to align messaging and enhance the member experience
- Track interactions and feedback to help shape member engagement strategy
Essential Criteria
- Experience in a customer-facing, account management or membership engagement role
- Excellent interpersonal and communication skills, with the ability to build trust and rapport across a range of stakeholders
- Confident in delivering outbound communications and promoting services in a consultative, value-led way
- Organised, detail-oriented, and able to manage multiple priorities simultaneously
- A collaborative and flexible mindset with a focus on providing solutions
Desirable Criteria
- Experience working within membership bodies, professional associations or the technology sector
- Proficiency in using CRM systems to manage contact and engagement data
- Familiarity with platforms such as Zoom and Microsoft Teams
- Awareness of enterprise software or B2B technology environments
To apply for the role, please send your CV
Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
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Customer Executive employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Executive
✨Tip Number 1
Familiarise yourself with the membership organisation's values and mission. This will help you align your approach when engaging with potential members, showcasing how you can enhance their experience and satisfaction.
✨Tip Number 2
Practice your communication skills, especially in a consultative manner. Role-play scenarios where you promote membership benefits or handle member queries to build confidence and demonstrate your interpersonal abilities.
✨Tip Number 3
Get comfortable with CRM systems and tools like Zoom and Microsoft Teams. Familiarity with these platforms will not only boost your confidence but also show your readiness to engage effectively with members.
✨Tip Number 4
Network with professionals in the membership sector. Attend relevant events or join online forums to gain insights and make connections that could lead to valuable referrals or recommendations for your application.
We think you need these skills to ace Customer Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, account management, or membership engagement. Use specific examples that demonstrate your interpersonal and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention how your skills align with the key responsibilities, such as building rapport and promoting membership benefits.
Highlight Relevant Experience: In your application, emphasise any experience you have with CRM systems, outbound communications, and working within membership bodies or professional associations. This will show you understand the sector.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Interpersonal Skills
As a Customer Executive, you'll need to build strong relationships with members. During the interview, demonstrate your excellent communication skills by engaging in active listening and responding thoughtfully to questions.
✨Familiarise Yourself with CRM Systems
Since managing member records is crucial for this role, be prepared to discuss your experience with CRM systems. If you have specific examples of how you've used these tools to enhance member engagement, share them!
✨Highlight Your Proactive Approach
This role requires a proactive mindset. Prepare examples of how you've taken initiative in previous roles to improve customer satisfaction or engagement. This will show that you're ready to go above and beyond for members.
✨Understand Membership Benefits
Research the membership organisation and its benefits thoroughly. Be ready to discuss how you would promote these benefits to members, demonstrating your understanding of their needs and how to enhance their experience.
