At a Glance
- Tasks: Join our team as a Contact Centre Advisor, providing expert support to healthcare professionals.
- Company: We're a not-for-profit, member-owned entity supporting UK healthcare professionals.
- Benefits: Enjoy a competitive salary, hybrid working options, private medical insurance, and generous annual leave.
- Other info: This is a full-time, permanent role based in Canary Wharf, with opportunities for growth.
- Why this job: Make a real impact by helping medical and dental professionals while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, emotional intelligence, and a commitment to accuracy are essential.
The predicted salary is between 26700 - 35600 £ per year.
Location: Office-based in Canary Wharf, Central London during the first year. Hybrid working: Flexible/hybrid working arrangements available after the first year.
Basic Salary £31,726 plus benefits:
- Annual leave 22 days plus Bank Holidays
- Private medical insurance (currently with BUPA) – benefit in kind
- Season ticket loan scheme
- Enhanced Maternity and paternity pay
- Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age)
- Life cover benefits also apply if member of pension scheme
- Company sick pay (after 3 months service) = 13 weeks
- Group Income protection insurance applies after 2 years continuous service
- Ride to work scheme
- Employee assistance programme
- Holiday purchase scheme (up to 5 days)
Full Time, Permanent
Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential.
Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Contact Centre Advisors.
Overview: They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions. Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.
Essential Criteria:
- Excellent verbal and written communication skills, including accurate grammar and spelling
- The ability to absorb, retain and apply complex information – an excellent memory is essential
- High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions
- Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
- High attention to detail and a commitment to accuracy
- Strong problem solving and critical thinking skills
- Resilience and the ability to work under pressure
- Self-motivated with a strong work ethic and a commitment to self-development
- A team player who contributes positively to a supportive and collaborative culture
- Open to feedback and a willingness to learn
- A genuine interest in supporting the UK medical and dental professions
- Ability to work in a professional, structured environment, with professional behaviour and conduct
To apply to this role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor (City of London)
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the roles of medical and dental professionals. Understanding their needs and challenges will help you connect better during interviews and demonstrate your genuine interest in supporting them.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you refine your ability to listen actively and respond empathetically, which are crucial for a Contact Centre Advisor role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved customer issues. This will highlight your critical thinking skills and resilience under pressure.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Contact Centre Advisor (City of London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and contact centre roles. Emphasise your communication skills, problem-solving abilities, and any experience you have in supporting healthcare professionals.
Showcase Emotional Intelligence:In your application, provide examples that demonstrate your emotional intelligence and ability to empathise with others. This is crucial for a role that requires understanding the needs of medical and dental professionals.
Highlight Attention to Detail:Given the importance of accuracy in this role, mention specific instances where your attention to detail made a difference. This could be in previous jobs or projects where precision was key.
Express Your Interest:Convey your genuine interest in supporting the UK medical and dental professions. This can be done in your cover letter or personal statement, showing that you understand the significance of the role.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Communication Skills
As a Contact Centre Advisor, excellent verbal and written communication is crucial. During the interview, make sure to articulate your thoughts clearly and use proper grammar. Practise answering common questions out loud to enhance your fluency.
✨Demonstrate Empathy and Emotional Intelligence
Given the nature of the role, it's important to show that you can connect with members on an emotional level. Prepare examples from your past experiences where you've successfully handled sensitive situations or provided support to others.
✨Highlight Your Problem-Solving Skills
Employers are looking for candidates who can think critically and solve problems effectively. Be ready to discuss specific instances where you've tackled challenges in previous roles, especially in customer service settings.
✨Research the Organisation
Understanding the mission and values of the not-for-profit entity will help you align your answers with their goals. Familiarise yourself with their services and the healthcare professionals they support, so you can express genuine interest during the interview.
