Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Claims Advisor, providing expert support to healthcare professionals.
- Company: We're a not-for-profit, member-owned entity supporting UK healthcare professionals.
- Benefits: Enjoy flexible working, private medical insurance, and generous annual leave.
- Why this job: Make a real impact while working in a supportive, collaborative environment.
- Qualifications: Strong communication skills and emotional intelligence are essential; experience in customer service is a plus.
- Other info: Office-based in Canary Wharf for the first year, with hybrid options available afterwards.
The predicted salary is between 29000 - 36000 £ per year.
Location: Office-based in Canary Wharf, Central London during the first year. Hybrid working: Flexible/hybrid working arrangements available after the first year.
Basic Salary £31,726 plus benefits:
- Annual leave 22 days plus Bank Holidays
- Private medical insurance (currently with BUPA) – benefit in kind
- Season ticket loan scheme
- Enhanced Maternity and paternity pay
- Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age)
- Life cover benefits also apply if member of pension scheme
- Company sick pay (after 3 months service) = 13 weeks
- Group Income protection insurance applies after 2 years continuous service
- Ride to work scheme
- Employee assistance programme
- Holiday purchase scheme (up to 5 days)
Full Time, Permanent
Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential.
Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Claims Advisor.
Overview: They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions. Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.
Essential Criteria:
- Excellent verbal and written communication skills, including accurate grammar and spelling
- The ability to absorb, retain and apply complex information – an excellent memory is essential
- High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions
- Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
- High attention to detail and a commitment to accuracy
- Strong problem solving and critical thinking skills
- Resilience and the ability to work under pressure
- Self-motivated with a strong work ethic and a commitment to self-development
- A team player who contributes positively to a supportive and collaborative culture
- Open to feedback and a willingness to learn
- A genuine interest in supporting the UK medical and dental professions
- Ability to work in a professional, structured environment, with professional behaviour and conduct
To apply to this role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Claims Advisor employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the roles of medical and dental professionals. Understanding their challenges and needs will help you connect better during interviews and demonstrate your genuine interest in supporting them.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios that mimic the types of calls you might handle as a Claims Advisor. This will help you refine your ability to listen actively and respond empathetically to member inquiries.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved complex issues. Be ready to discuss these during your interview to highlight your critical thinking skills.
✨Tip Number 4
Demonstrate your resilience and ability to work under pressure by sharing stories of how you've managed stressful situations in previous roles. This will reassure the hiring team of your capability to thrive in a fast-paced contact centre environment.
We think you need these skills to ace Claims Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and contact centre roles. Emphasise your communication skills, attention to detail, and any experience you have in the healthcare sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the organisation. Mention your emotional intelligence and problem-solving skills, and how they align with the needs of healthcare professionals.
Highlight Relevant Skills: In your application, specifically mention your ability to absorb complex information and your experience in providing empathetic support. Use examples to demonstrate your listening skills and resilience under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical or spelling errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Membership Bespoke
✨Showcase Your Communication Skills
As a Claims Advisor, excellent verbal and written communication is crucial. During the interview, make sure to articulate your thoughts clearly and use proper grammar. Practise answering common questions out loud to enhance your fluency.
✨Demonstrate Empathy and Emotional Intelligence
Given the nature of the role, it's important to show that you can connect with members on an emotional level. Prepare examples from your past experiences where you successfully handled sensitive situations or provided support to others.
✨Highlight Your Problem-Solving Skills
The ability to think critically and solve problems is essential for this position. Be ready to discuss specific instances where you faced challenges and how you approached finding solutions. This will demonstrate your resilience and adaptability.
✨Express Your Interest in the Medical Field
Since the role involves supporting healthcare professionals, showing a genuine interest in the medical and dental professions can set you apart. Research current trends or issues in the field and be prepared to discuss them during your interview.
