At a Glance
- Tasks: Provide expert support to healthcare professionals through inbound calls and customer service.
- Company: Join a not-for-profit, member-owned entity dedicated to supporting UK healthcare professionals.
- Benefits: Enjoy flexible hybrid working, private medical insurance, and generous annual leave plus bank holidays.
- Other info: Applications from all backgrounds are encouraged, promoting diversity and inclusion.
- Why this job: Be part of a high-performing team that values empathy and professionalism in every interaction.
- Qualifications: Experience in customer service and a genuine interest in the medical and dental professions are essential.
The predicted salary is between 27000 - 36000 £ per year.
Location: Office-based in Canary Wharf, Central London during the first year. Hybrid working: Flexible/hybrid working arrangements available after the first year.
Basic Salary £31,726 plus benefits:
- Annual leave 22 days plus Bank Holidays
- Private medical insurance (currently with BUPA) – benefit in kind
- Season ticket loan scheme
- Enhanced Maternity and paternity pay
- Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age)
- Life cover benefits also apply if member of pension scheme
- Company sick pay (after 3 months service) = 13 weeks
- Group Income protection insurance applies after 2 years continuous service
- Ride to work scheme
- Employee assistance programme
- Holiday purchase scheme (up to 5 days)
Full Time, Permanent
Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential.
Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Customer Service Advisor.
They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions. Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.
High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions are required, along with a genuine interest in supporting the UK medical and dental professions.
Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Advisor services - Customer service advisor in London employer: Membership Bespoke
As a not-for-profit, member-owned entity located in the vibrant Canary Wharf, our company offers a supportive and inclusive work environment that prioritises employee well-being and professional growth. With flexible hybrid working arrangements after the first year, competitive benefits including private medical insurance, generous annual leave, and a contributory pension scheme, we are committed to fostering a culture of empathy and excellence in customer service for healthcare professionals across the UK. Join us to make a meaningful impact while enjoying a rewarding career in a high-performing team.
StudySmarter Expert Advice🤫
We think this is how you could land Advisor services - Customer service advisor in London
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the roles and challenges faced by medical and dental professionals. This knowledge will help you engage more effectively during interviews and demonstrate your genuine interest in supporting these professions.
✨Tip Number 2
Practice your communication skills, particularly in handling difficult customer interactions. Role-playing scenarios with friends or family can help you develop a warm and empathetic approach, which is crucial for this role.
✨Tip Number 3
Highlight any previous experience in customer service, especially in contact centres or similar environments. Be prepared to share specific examples of how you've provided exceptional support to customers in the past.
✨Tip Number 4
Research the company’s values and mission. Understanding their commitment to supporting healthcare professionals will allow you to align your answers with their goals during the interview process, making you a more attractive candidate.
We think you need these skills to ace Advisor services - Customer service advisor in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight your relevant experience in customer service and your ability to provide expert support.
Showcase Emotional Intelligence:Since the role requires high levels of emotional intelligence, include examples in your application that demonstrate your ability to empathise and communicate effectively with diverse individuals, particularly in a healthcare context.
Highlight Relevant Experience:Make sure to detail any previous experience in customer service, especially within contact centres or related fields. Use specific examples to illustrate how you have provided exceptional service and support to clients or members.
Craft a Compelling Cover Letter:Write a cover letter that not only outlines your qualifications but also expresses your genuine interest in supporting the UK medical and dental professions. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Membership Bespoke
✨Show Your Empathy
As a Customer Service Advisor, demonstrating emotional intelligence is key. Prepare examples of how you've handled difficult situations with empathy and tact in the past, especially in customer interactions.
✨Research the Organisation
Familiarise yourself with the not-for-profit sector and the specific challenges faced by healthcare professionals in the UK. This will show your genuine interest in supporting their members and help you tailor your responses during the interview.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking clarifying questions. It reflects your ability to engage effectively with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific instances where you provided expert advice or resolved issues, and be ready to discuss these in detail.
