Job Description
We're looking for a highly organised and proactive Warranty & Vehicle Aftersales Repair Coordinator to join our clients dynamic operations team. In this role, you'll be responsible for managing warranty-related vehicle bookings, repair updates, and customer communication — helping deliver a smooth, hassle-free experience post-sale.
You'll play a key part in liaising between customers, driver teams, and repair partners while keeping our internal systems up to date.
Key Responsibilities:
Warranty Coordination
Manage warranty collections including:
- Verifying customer eligibility and reported faults
- Scheduling with customers and driver teams
- Updating systems (Evo, workshop spreadsheet, Zendesk)
- Creating and sending job cards
Oversee warranty returns including:
- Physically inspecting vehicles post-repair
- Coordinating return dates
- Compiling repair reports and updating internal trackers
Repair Updates
- Gathering updates from workshops
- Calling customers with progress reports
VAR (Vehicle At Risk Requests) Support
- Engage with partners, and coordinate with Logistics
Daily Updates including:
- Chasing workshops for progress updates
- Communicating with customers
- Maintaining trackers and Zendesk records
- Attend and contribute to the daily VAR meeting
Customer Support & Phone Line
- Provide phone support for inbound RO queries (~7–10 calls/day)
- Handle
Vehicle Warranty Coordinator in Northampton employer: MEM Recruitment
Join a dynamic and employee-owned company that prioritises your growth and well-being as a Service Engineer. With a competitive benefits package and a supportive work culture, you will thrive in an environment that values innovation and teamwork, all while working with cutting-edge technology in a thriving industry. Located in a vibrant area, this role offers not just a job, but a meaningful career path with ample opportunities for professional development.
