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- Tasks: Manage Vehicle At Risk cases and ensure smooth communication with customers and partners.
- Company: Join a dynamic team in the automotive industry focused on customer support.
- Benefits: Flexible shift patterns, competitive pay, and opportunities for growth.
- Why this job: Be the hero in resolving vehicle issues and enhancing customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service or logistics.
- Other info: Fast-paced environment with a focus on teamwork and operational excellence.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a proactive, highly organised VAR (Vehicle At Risk) Coordinator to join our fast-paced CDR team. This role follows a staggered shift pattern, with early and late shifts designed to ensure full coverage of our 6:00 AM - 6:00 PM phone line and operational responsibilities. As a VAR Coordinator, you'll take the lead on managing Vehicle At Risk cases, working closely with internal teams, repair partners, and customers to prevent delays, resolve issues, and maintain high service standards. You'll also play a key role in customer communication, repair oversight, and managing inbound calls related to vehicle deliveries.
Key Responsibilities:
- Monitor and manage Open Box cases
- Liaise with third-party partners
- Follow up on G2Gs and aborted deliveries
- Coordinate actions with BCAL and the Logistics team
- Provide daily progress updates by:
- Chasing workshops and partners for repair statuses
- Maintaining accurate trackers (Evo, Zendesk, workshop spreadsheet)
- Communicating updates to customers promptly
- Present active case statuses
- Raise any blockers or risks to delivery timelines
- Confirm fault reports and eligibility
- Schedule drivers and prepare job cards
- Inspect vehicles post-repair and coordinate returns
- Compile and submit repair reports
- Keep internal systems and documentation updated
What We're Looking For:
- Proven ability to manage fast-moving operational tasks
- Strong written and verbal communication skills
- Excellent attention to detail and a sense of ownership
- Proficiency in Excel and internal tracking systems
- Experience in customer service, logistics, or automotive operations is highly desirable
Shift: Staggered shifts (Early: 6:00 AM - 2:30 PM | Late: 9:30 AM - 6:00 PM)
Vehicle Coordinator (Customer Support) in Northampton employer: MEM Recruitment
Contact Detail:
MEM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Coordinator (Customer Support) in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another candidate.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the team dynamics and how they handle VAR cases. This shows you're thinking ahead and are ready to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our team right from the start.
We think you need these skills to ace Vehicle Coordinator (Customer Support) in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and logistics. We want to see how your skills match the role of a VAR Coordinator, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong written communication skills. Use clear and professional language in your application to reflect how you’d communicate with customers.
Highlight Your Organisational Skills: As a VAR Coordinator, being organised is key! In your application, mention any tools or methods you use to stay on top of tasks and manage multiple priorities. We love seeing candidates who take ownership of their work!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at MEM Recruitment
✨Know Your VAR Inside Out
Make sure you understand what a Vehicle At Risk case is and how it impacts the customer experience. Familiarise yourself with the processes involved in managing these cases, as well as the tools like Evo and Zendesk that you'll be using daily.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and professionally. Think about examples from your past experiences where you successfully resolved customer issues or communicated effectively with teams.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and priorities. Bring examples of how you've kept track of various projects or cases in the past, especially in fast-paced environments. Highlight your attention to detail and ownership of your work.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to vehicle deliveries or customer queries. Think through how you would handle delays or miscommunications, and be ready to explain your thought process and decision-making.
